Individual values and motivational complexities in ethical clothing consumption: A means-end approach

Jagel, Thomas; Keeling, Kathleen; Reppel, Alexander; Gruber, Thorsten

doi:10.1080/0267257x.2012.659280

Cited by 138 publications

(144 citation statements)

References 54 publications

(56 reference statements)

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“…Laddering is a valuable method especially for the exploratory stages of research projects (van Rekom and Wierenga, 2007). The technique has been used widely, originally for brand or product positioning issues (Gutman, 1982;Olson and Reynolds, 1983), and recently in research areas such as sales management (Deeter-Schmelz et al, 2008), services marketing 2009ab), higher education services (Voss et al, 2007), business-tobusiness marketing (Henneberg et al, 2009), health services (Gruber and Frugone, 2011), and ethical clothing consumption (Jaegel et al, 2012).…”

Section: Methodology -Using Laddering To Investigate Satisfying Servimentioning

confidence: 99%

Understanding satisfying service encounters in retail banking - a dyadic perspective

Kania¹,

Gruber

2013

IJSEM

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Abstract:The aim of this study is to expand understanding of satisfying service encounters. In particular, this research study will investigate both parties of the service encounter (customers and frontline employees). A dyadic approach will help to identify whether customer expectations differ from what contact employees believe customers desire from the service encounter. Insights will then lead to a greater understanding of the service encounter as revealed discrepancies in perceptions will not only increase employees' and management awareness, but also provide implications for training and recruitment of employees. An exploratory research study using the well-established laddering interviewing technique was regarded as appropriate as it allows researchers to gain a deeper insight into the research subject. In total, in-depth laddering interviews with 40 respondents (20 customers and 20 frontline employees) were conducted.The findings of this study suggest that customers and employees identified several similar concepts as being important for a successful service encounter such as friendliness, competence, responsiveness, honesty, and communication skills.

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Section: Methodology -Using Laddering To Investigate Satisfying Servimentioning

confidence: 99%

Understanding satisfying service encounters in retail banking - a dyadic perspective

Kania¹,

Gruber

2013

IJSEM

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“…Also, by emphasising both functional consequences (occurrences) and psycho-social consequences (feelings) the potential for being as well as doing in an ethical context is acknowledged (Shaw and Riach 2011). Studies of this kind have recently increased in number (see, for example, Davies and Gutsche 2016;Jägel et al 2012;Lin and Lin 2015;Lundblad and Davies 2016;Zagata 2014). Jägel et al (2012) are significant in identifying the integrated nature of trade-offs and values in consumption practice, whilst Lundblad and Davies (2016) describe ethical choice as a problem solving rather than cognitive rationalisation dilemma.…”

Section: Agency and The Ethical Consumermentioning

confidence: 99%

Everything Flows: A Pragmatist Perspective of Trade-Offs and Value in Ethical Consumption

Hiller

Woodall

2018

J Bus Ethics

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The debate around ethical consumption is often characterised by discussion of its numerous failures arising from complexity in perceived trade-offs. In response, this paper advances a pragmatist understanding of the role and nature of trade-offs in ethical consumption. In doing so, it draws on the central roles of values and value in consumption and pragmatist philosophical thought, and proposes a critique of the ethical consumer as rational maximiser and the cognitive and utilitarian discourse of individual trade-offs to understand how sustainable consumption practices are established and maintained. An in-depth qualitative study is conducted employing phenomenological interviews and hermeneutic analysis to explore the consumption stories of a group of ethically minded consumers. The research uncovers the location of value within a fluid, yet habitual, plurality of patterns, preferences, morals, identities and relationships. Its contribution is to propose that consumer perception of value in moral judgements is represented by an overall form of aggregate personal advantage, which lacks conscious reflection and delivers a phenomenological form of value rooted in habits, reflecting a pragmatist representation of value unified as a 'consummatory experience'.

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“…It helps to better explain the complex and sometimes paradoxical behavior of responsible consum-ers, which has been acknowledged recently by several authors (Jägel, Keeling, Reppel & Gruber, 2012;Moisander, 2007). Researchers, for example, found that people have to constantly balance between the needs of their families, the needs of society and the needs of nature (Jägel et al, 2012) and encounter paradoxes, such as when behavior that is intended to protect the natural environment has a negative impact on personal health (e.g. the toxins found in reusable bags) (Klick & Wright, 2012).…”

Section: Introductionmentioning

confidence: 99%

Consumer Sustainability and Responsibility: Beyond Green and Ethical Consumption

Hosta

Žabkar

2016

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Purpose -Most literature regarding sustainable behavior is based on the assumption that the reduction of consumption is inherently positive (mainly in the form of positive environmental consequences) and based on ethical considerations. However, the issue of the social consequences of this reduction and self-interested intentions in consumption is not generally open to debate. This paper aims to identify dimensions of sustainable and responsible consumer behavior, distinguish between the two concepts, and present consumer obstacles to acting responsibly in all aspects that a sustainability agenda would suggest.Design/Methodology/Approach -The paper includes a literature review, proposes a framework of responsible and sustainable consumption (RSCB), and off ers a set of propositions to achieve responsible and sustainable consumption. Insights from personal interviews with consumers are added for the sake of additional understanding of the concepts presented.Findings and implications -Through the RSCB framework, we show the potential trade-off decisions consumers have to make in order to implement sustainability and responsibility issues in everyday consumer decision processes. Struggles between doing what is good for them and what is good for the environment and society could be a reason why consumers have Sažetak Svrha -Većina se literature o održivom ponašanju zasniva na pretpostavci da je smanjenje potrošnje samo po sebi pozitivno (uglavnom zbog pozitivnih posljedica na okoliš) i temeljeno na etičkim razmatranjima. Međutim, pitanje o društvenim posljedicama tog smanjenja i namjerama iz vlastitog interesa, općenito nije otvoreno za raspravu. Cilj rada jest identifi cirati dimenzije održivog i odgovornog ponašanja potrošača, razlikovati ta dva koncepta i predstaviti prepreke za odgovorno djelovanje potrošača u svim aspektima koji bi se mogli odnositi na održivost.Metodološki pristup -Rad uključuje pregled literature, predlaže okvir održive i odgovorne potrošnje te nudi niz prijedloga za postizanje odgovorne i održive potrošnje. Dodani su uvidi iz osobnih intervjua s potrošačima radi boljeg razumijevanja prikazanih koncepata.Rezultati i implikacije -Kroz predloženi okvir pokazujemo potencijalne kompromisne odluke potrošača koje oni trebaju donijeti kako bi implementirali održiva i odgovorna pitanja u svakodnevnom procesu odlučivanja. Borbe između onoga što je dobro za njih i što je dobro za okoliš i društvo, mogle bi biti razlogom zašto potrošači imaju problema u postizanju odgovorne i održive potrošnje.Ograničenja -Kvalitativno istraživanje temeljeno na malom uzorku osobnih intervjua ne dozvoljava poopćavanje.Maja Hosta, Vesna Žabkar 144 Vol. 28, No. 2, 2016, pp. 143-157 diffi culties achieving responsible and sustainable consumption.Limitations -Qualitative study based on a small sample of personal interviews does not allow for generalizations.Originality -A research gap in understanding the dimensions of sustainable and responsible consumer actions in terms of their emphasis (environmental and socia...

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Individual values and motivational complexities in ethical clothing consumption: A means-end approach

Cited by 138 publications

References 54 publications

Understanding satisfying service encounters in retail banking - a dyadic perspective

Understanding satisfying service encounters in retail banking - a dyadic perspective

Everything Flows: A Pragmatist Perspective of Trade-Offs and Value in Ethical Consumption

Consumer Sustainability and Responsibility: Beyond Green and Ethical Consumption

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