“…Few papers analyze the specific aspects of the BPM and KM interrelations (Mahmoodzadeh, Jalalinia, & Yazdi, ; Fleischmann, & Stary, ; Han et al, ; Andellini et al, ). And only three of the analyzed articles look at the BPM and KM integration from the general perspective: from the maturity models perspective (Jochem, Geers, & Heinze, ; Maier & Schmidt, ) and from the perspective of the role of individual KM engagement in the innovative processes of KIOs (Butt et al, ). This proves the existence of the knowledge gap and the need for a holistic approach to the integration of the concepts of BPM and KM, especially in the context of the KE and the specifics of the KIOs.…”