“…Specifically, in accordance with the idea that variability represents a trait-like individual difference (e.g., Cattell, 1973;Fiske, 1961;Murray, 1938), individuals' levels of variability in surface acting and deep acting should be somewhat stable across situations and over time, with some individuals demonstrating variability and other individuals demonstrating stability, both on a regular basis. On this point, the literature on affect variability has shown that individuals possess different patterns of affective fluctuation, and these patterns are, in fact, relatively stable over time (e.g., Fleeson, 2001;Larsen, 1987;Penner, Shiffman, Paty, & Fritzsche, 1994). Indeed, the dispositional nature of affect variability is directly acknowledged in Eysenck and Eysenck's (1985) personality theory, which stipulates that variability in the experience of emotions (especially negative emotions) is a hallmark of neuroticism (see also Eid & Diener, 1999).…”