Individual differences in human-computer interaction

Aykin, Nuray; Aykin, Turgut

doi:10.1016/0360-8352(91)90009-u

Cited by 38 publications

(20 citation statements)

References 17 publications

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“…Positive outcomes have also been reflected in the cognitive abilities of patients with dementia who have interacted with the Paro robot [50], while interactions with the AIBO robot dog are associated with decreased loneliness [3]. Furthermore, in education, robots have been shown to engage and motivate students, with the result of positively affecting their learning [1,17]. In sum, interaction with robots in social and educational settings promotes positive attitudes toward robots, and can positively impact on mental well-being.…”

Section: Introductionmentioning

confidence: 99%

Language-free graphical signage improves human performance and reduces anxiety when working collaboratively with robots

Eimontaite

Gwilt

Cameron

et al. 2018

Int J Adv Manuf Technol

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As robots become more ubiquitous, and their capabilities extend, novice users will require intuitive instructional information related to their use. This is particularly important in the manufacturing sector, which is set to be transformed under Industry 4.0 by the deployment of collaborative robots in support of traditionally low-skilled, manual roles. In the first study of its kind, this paper reports how static graphical signage can improve performance and reduce anxiety in participants physically collaborating with a semi-autonomous robot. Three groups of 30 participants collaborated with a robot to perform a manufacturing-type process using graphical information that was relevant to the task, irrelevant, or absent. The results reveal that the group exposed to relevant signage was significantly more accurate in undertaking the task. Furthermore, their anxiety towards robots significantly decreased as a function of increasing accuracy. Finally, participants exposed to graphical signage showed positive emotional valence in response to successful trials. At a time when workers are concerned about the threat posed by robots to jobs, and with advances in technology requiring upskilling of the workforce, it is important to provide intuitive and supportive information to users. Whilst increasingly sophisticated technical solutions are being sought to improve communication and confidence in human-robot co-working, our findings demonstrate how simple signage can still be used as an effective tool to reduce user anxiety and increase task performance.

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Section: Introductionmentioning

confidence: 99%

Language-free graphical signage improves human performance and reduces anxiety when working collaboratively with robots

Eimontaite

Gwilt

Cameron

et al. 2018

Int J Adv Manuf Technol

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show abstract

“…In addition, technological gatekeepers are typically considered "experts" by their organizations on the new technology; hence, examining their decisions in the light of the research on expertise could provide us with additional insights into their decision processes. We also focus on the cognitive styles literature since some research indicates that cognitive style has a significant direct effect on individuals' perceptions of the usefulness of new technology and patterns of IT usage (Aykin and Aykin 1991;Chakraborty et al 2008). We now examine these literatures, beginning with the cognitive research on expertise.…”

Section: Exploration Exploitation and Research On New Technology Depmentioning

confidence: 98%

Applying an organizational learning perspective to new technology deployment by technological gatekeepers: A theoretical model and key issues for future research

Rau

Hærem

2009

Inf Syst Front

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Organizations often under-utilize expensive information technology (IT) enabled work processes that automate routines or processes that were previously carried out manually. One reason for this phenomenon may lie in the types of decisions made by technological gatekeepers, who are key individuals charged with deploying new technologies in organizations. From an organizational learning perspective, technological gatekeepers are more likely to perform successfully when they make appropriate decisions about exploring or exploiting the routines associated with a new technology. The factors that influence gatekeepers' decisions about exploration or exploitation, however, are still largely unexplored. In this study, we present a model based on the basic technology acceptance model (TAM) to examine this issue. We use concepts from the literatures on organizational learning, expertise, and cognitive styles to elaborate on the constructs in our model, and examine how these literatures can inform our understanding of technological gatekeepers' decisions. The goal of this paper is to accelerate micro-level research on new technology deployment in organizations by identifying some key issues and propositions for future studies.

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“…The other questions were about user characteristics, which consist of demographic, cognitive, personal, and cultural aspects ( Table 1). The variables were selected on the basis of research findings in the field of consumer complaining behaviour and consumer (dis)satisfaction (Aykin and Aykin, 1991;Leventhal et al, 1996;Keng and Liu, 1997;Mooradian and Olver, 1997;Stephens and Gwinner, 1998;Chen-Yu and Hong, 2002;Khalid, 2006). Donoghue and De Klerk's (2006) conceptual framework on consumers' complaining behaviour was another source for our selection.…”

Section: Questionnairementioning

confidence: 99%

'Soft' usability problems with consumer electronics: the interaction between user characteristics and usability

Kim

Christiaans

2012

JDR

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The paper reports a study into consumers' 'soft' usability problems they experience using electronic household products. These problems cannot be traced back to a specification violation failure, classified as no failure found (NFF). The aim of this study is to find a relationship between consumers' soft usability problems and their personal characteristics, encompassing demographical and cognitive aspects. The complaints collected through an exploratory survey were classified into three categories of soft usability problems. The findings indicate that demographic, socioeconomic and cultural characteristics as well as personal traits show significant correlations with these problem categories. Based on the data preliminary user profiles were made. By providing a new definition of usability problems and by user profiling, this study is expected to help design teams to get a better understanding of their target group. The implications of these findings for the product development process are discussed.

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Individual differences in human-computer interaction

Cited by 38 publications

References 17 publications

Language-free graphical signage improves human performance and reduces anxiety when working collaboratively with robots

Language-free graphical signage improves human performance and reduces anxiety when working collaboratively with robots

Applying an organizational learning perspective to new technology deployment by technological gatekeepers: A theoretical model and key issues for future research

'Soft' usability problems with consumer electronics: the interaction between user characteristics and usability

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