Indicators for commuter’s satisfaction and usage of high occupancy public bus transport service in Ghana

Atombo, Charles; Wemegah, Tina Dzigbordi

doi:10.1016/j.trip.2021.100458

Cited by 24 publications

(31 citation statements)

References 32 publications

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“… Tiglao et al (2020) AC7 Bus stops are located in a reasonable distance. Atombo and Dzigbordi Wemegah (2021) AC8 There is a variety of payment methods. Tiglao et al (2020) ; Atombo and Dzigbordi Wemegah (2021) Safety SA1 During rush hour, there is an order of getting on or off the public utility bus.…”

Section: Methodsmentioning

confidence: 99%

“… Atombo and Dzigbordi Wemegah (2021) AC8 There is a variety of payment methods. Tiglao et al (2020) ; Atombo and Dzigbordi Wemegah (2021) Safety SA1 During rush hour, there is an order of getting on or off the public utility bus. Shen, Xiao, and Wang (2015) ; Aghabayk et al (2021) SA2 Accidents seldom happen when riding public utility bus.…”

Section: Methodsmentioning

confidence: 99%

“… Shen, Xiao, and Wang (2015) ; Aghabayk et al (2021) SA2 Accidents seldom happen when riding public utility bus. Salomonson and Fellesson (2014) ; Atombo and Dzigbordi Wemegah (2021) SA3 Crimes seldom happen when riding public utility bus. Salomonson and Fellesson (2014) ; Tiglao et al (2020) ; Atombo and Dzigbordi Wemegah (2021) SA4 Safety measures are followed by drivers and bus operators.…”

Section: Methodsmentioning

confidence: 99%

“…The factors are subdivided into external and internal factors. External factors are the variables outside the passengers' control, such as accessibility, safety, economic benefit, and crisis management ( Atombo & Dzigbordi Wemegah, 2021 ; Chuenyindee et al, 2022 ; Rasoolimanesh, Seyfi, Rastegar, & Hall, 2021 ; Tiglao, De Veyra, Tolentino, & Tacderas, 2020 ). Meanwhile, internal factors pertain to the passengers' opinions and emotions, such as trust, attitude, subjective norm, perceived behavioral control, and intention ( Ajzen, 1991 ; Chuenyindee, Ong, Ramos, et al, 2022 ).…”

Section: Introductionmentioning

confidence: 99%

“…Nonetheless, many international researchers used SEM in the transportation sector. They used SEM to identify the intention to use public transport mode dependent on travel purposes ( Zailani et al, 2016 ), students' public transport behavior ( Gao et al, 2018 ), PUB passengers' satisfaction ( Atombo & Dzigbordi Wemegah, 2021 ), future long-distance travel behavior due to the COVID-19 ( Rasoolimanesh et al, 2021 ), and willingness to use public transport despite the COVID-19 risks ( Lee, Baig, & Pervez, 2021 ). These past studies did not combine SET and TPB, making the current study's approach a novel one.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Understanding the perceived behavior of public utility bus passengers during the era of COVID-19 pandemic in the Philippines: Application of social exchange theory and theory of planned behavior

Cahigas

Prasetyo

Persada

et al. 2022

Research in Transportation Business & Management

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Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Understanding the perceived behavior of public utility bus passengers during the era of COVID-19 pandemic in the Philippines: Application of social exchange theory and theory of planned behavior

Cahigas

Prasetyo

Persada

et al. 2022

Research in Transportation Business & Management

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Scaling up public transport usage: a systematic literature review of service quality, satisfaction and attitude towards bus transport systems in developing countries

Sogbe,

Susilawati,

2024

Public Transp

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Urban sprawl driven by urbanisation has contributed to a sharp rise in privately owned vehicles and competition for restricted resource space. The utilisation of private vehicles has increased, particularly in developing countries, and this phenomenon leads to many negative externalities, including traffic congestion and emissions. To encourage the use of sustainable modes such as public transport, it is essential for policymakers and transport authorities to carefully examine the determinants influencing public transport usage and apply successful policies and procedures. This review offers a valuable understanding of the contemporary knowledge regarding the determinants influencing bus transport usage. It systematically reviews 104 papers published since 2000 on service quality, satisfaction, and attitudes towards bus transport. The review shows that safety, security, comfort, reliability and accessibility are the most substantial determinants shaping users' views on service quality and satisfaction. This is particularly evident in situations like waiting at the bus stop, being on board the bus, and specific instances while walking to their destination. The results indicate that challenges with first-mile and last-mile connectivity are apparent, and further exploration in the context of developing countries is needed to understand these challenges, necessitating further investigation. It also demonstrates instrumental aspects such as convenience and social-symbolic aspects such as social standing, influencing attitudes towards public transport usage. It concludes by suggesting potential paths for future research and discusses the impacts of the results on policy decisions.

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A product co-design team performance evaluation method with considering both satisfaction and collaboration

Chen,

Cheng,

et al. 2024

Advanced Engineering Informatics

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Indicators for commuter’s satisfaction and usage of high occupancy public bus transport service in Ghana

Cited by 24 publications

References 32 publications

Understanding the perceived behavior of public utility bus passengers during the era of COVID-19 pandemic in the Philippines: Application of social exchange theory and theory of planned behavior

Understanding the perceived behavior of public utility bus passengers during the era of COVID-19 pandemic in the Philippines: Application of social exchange theory and theory of planned behavior

Scaling up public transport usage: a systematic literature review of service quality, satisfaction and attitude towards bus transport systems in developing countries

A product co-design team performance evaluation method with considering both satisfaction and collaboration

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