Indicators and Metrics for E-Government Maturity Model in Croatia

Perkov, Josipa; Panjkota, Ante; Volić, Ivona Mikulandra

doi:10.22598/pi-be/2017.11.2.85

Cited by 2 publications

(2 citation statements)

References 6 publications

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“…Furthermore, maturity models which focus on evaluating e-government based on consistent stages of developmentsuch as online presence, interaction, transaction, fully integrated and transformed e-government and digital democracy -treat e-government in a linear and incremental fashion (Perkov & Panjkota 2017). However, in practice, these stages are likely to develop concurrently depending on the following: established priorities of a country in the implementation of e-government projects; evolving needs and values of citizens; and where the benefits of e-government are situated.…”

Section: Background To the Studymentioning

confidence: 99%

Towards a multidimensional model for assessing e-government service gaps

Mahlangu

Ruhode

2020

S. Afr. j. inf. manag.

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Background: Since the emergence of e-government in developing countries, several different measurement metrics in the form of models and frameworks have been utilised to evaluate e-government projects. Whilst e-government assessment topologies have developed over time, no measurement metrics exist to assess e-government service gaps according to the best knowledge of the researchers. Consequently, failure to assess e-government service gaps makes it difficult to take well-founded improvement actions, as these gaps are not obvious to the designers and developers of e-government systems.Objective: The objective of this study was to explore dimensions or constructs that could contribute to the development of a multidimensional model for assessing e-government service gaps.Methodology: An integrative literature review was conducted in Ebscohost, Wiley Online Library, Springer Link, Science Direct, Taylor and Francis journals, Sage Research Methods, JSTOR, Google Scholar, Emerald and the Electronic Journal of Information System in Developing Countries (EJISDC) using relevant search strings. The extracted articles were subjected to construct analysis in which constant-comparative analysis, thematic analysis and evaluation functions were used to cluster dimensions extracted from evaluation metrics according to their themes or constructs.Results: Themes and constructs extracted from existing evaluation metrics resulted in the development of a multidimensional model that could be used for assessing e-government service gaps. Accordingly, the model consists of the following constructs: system functionality; service delivery; and service gaps.Conclusion: The findings imply that the model can be used as a prescriptive tool during the design phase (pre-implementation phase) or in scaling up e-government projects and as an evaluation tool in the post-implementation phase.

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Section: Background To the Studymentioning

confidence: 99%

Towards a multidimensional model for assessing e-government service gaps

Mahlangu

Ruhode

2020

S. Afr. j. inf. manag.

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“…This is following the 1945 Constitution of the Republic of Indonesia. The constitution states that an Indonesian state government is formed to defend all the Indonesian people, their independence, and the annexed areas (Perkov et al, 2017). Strive for and work to improve the general welfare, educate the people, and contribute to its formation.…”

Section: A Introductionmentioning

confidence: 99%

The Role of e-Governance in Improving Local Governments Performance (Case Study: Sumbawa Regency)

Kurniawan,

Pribadi,

Iqbal

2023

jip

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This research focused on how technology could help improve local government performance. There are five factors in assessing the IT capacity of information; security, financial support, legislative support, and commitment to the organization. Many variables affect the ability to support the five characteristics. The population of this study was all work units responsible for the local government's performance in Sumbawa Regency, West Nusa Tenggara Province, Indonesia. The sample was randomly selected to assess the effect of e-government in improving local government performance. Every year the work unit must report to the region. Regression analysis was employed in this study by using SEM-PLS software. The data showed that the variables of executive competence, financial Support, information security, legislative Support, and organizational commitment affected information capacity by 59.4%. The function of e-government in improving local government performance must be realized. For e-government to improve the performance of local governments, the two provincial/central governments must conduct socialization with local governments. Limitations of the study included the limited sample size, which might not represent the original status of citizens, and the short study period.

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Indicators and Metrics for E-Government Maturity Model in Croatia

Cited by 2 publications

References 6 publications

Towards a multidimensional model for assessing e-government service gaps

Towards a multidimensional model for assessing e-government service gaps

The Role of e-Governance in Improving Local Governments Performance (Case Study: Sumbawa Regency)

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