Indicators and Methods for Assessing the Quality of Logistic Activity Processes

Abstract

Purpose: This article is aimed at identifying and evaluating the quality and safety indicators of processes in the logistics system and solving the problems of product control in the goods' distribution process. Design/Methodology/Approach: In order to assess the risks and quality of control methods in the goods' distribution processes, studies were carried out in the process of grain supply, on which the risk assessment was tested using the fault tree using a qualitative approach with a deductive logic, which allowed to identify events at the lower levels of the system. To evaluate the results when comparing various methods of monitoring the characteristics of products in the product distribution process certain statistical tools were used. The evaluation with comparative tests is required in order to determine the way of measuring products in the goods distribution logistics system. The study uses the methods of formalization, analysis, measurement, experimental and comparison. Findings: The considered risk assessment method and the given example allow us to recommend its use for the product distribution processes for various purposes. A technique is proposed for comparing various control methods based on statistical tools that can be recommended for various goods' distribution operations. Practical implications: The results of the study can be applied in practice to improve the quality of goods' distribution processes and reduce risks in the various supply chains. Originality/value: The main contribution of this study is to shift the emphasis on the assessment of processes in goods' distribution to the positions of a risk-based approach and the use of various statistical tools in logistics' activities.

Determinant Variables of Logistic Management in Micro and Small Enterprises

“…In general, the level of application of the basic functions of management: planning (Sudarto, et al, 2016), organization of production (Qamar and Hall, 2018) and quality control (Gissin et al, 2019) tend to be very limited in micro and small enterprises.…”

“…Research topics within logistics management cover all the elements that make up the supply chain and range from customer orientation with service level analysis (Chromčáková et al, 2018) or demand fore-cast (Kačmáry et al, 2019), going through the analysis of the distribution process in general (Oey and Nofrimurti, 2018) and as part of this the study of transportation (Gružauskas et al, 2018). The production process is analyzed from various perspectives: planning (Sudarto et al, 2016), organization of production (Qamar and Hall, 2018), analysis of capacities (Pongpanit and Sornsaruht, 2019) and quality control (Gissin et al, 2019). Regarding procurement, in the same way, multiple factors are analyzed: relationship with suppliers (Suriyajaroen and Sopadang, 2018), inventory management (Alzate Rendón and Boada, 2017) and evaluation of the outsourcing alternative (De Oliveira Neto et al, 2018).…”