“…A number of reviewers have noted, however, that service-user views have been relatively neglected in assessing services (Emerson, 1985;Allen, 1989;Felce & Perry, 1995;Emerson & Hatton, 1994), despite the early influential work of Edgerton (1967;Edgerton et al, 1988). More recently, the views of service-users have begun to be seen as more central to the issues of service quality and a person's quality of life fly^, 1986; 1989) and a number of studies have employed interviews with people with intellectual disabilities as part of their evaluation of day and/or residential services (Malin, 1983;Conroy & Bradley, 1985;Rock, 1988;Jahoda et al, 1989;Cattermole et al, 1990;Clare & Murphy, 1993;Shanly & Rose, 1993;Cambridge et al, 1994;Jenkins & Grey, 1994;Dockrell, 1995). Only three of these studies (Clare & Murphy, 1993;Jenkins & Grey, 1994;Dockrell, 1995) have considered people with challenging behaviour specifically, however, even though this group is less likely to have any choice about where they live and is more likely to suffer poor or abusive services (Rusch et al, 1986).…”