Increasing public trust through technology, eVoting case Albania

Abstract

Technology has become a mandatory tool for each of us, making everyone dependent on electronic devices and software applications to stay connected and use services. Producers, integrators and public institutions are aiming to introduce technology on a wide scale regarding country population, trying to make most of the populations part of this community. Albania has started the process of shifting form standard workflow of having service at a fix location to online services in both public and private sector. AKSHI with e-Albania platform is promoting online services to most of services offered by government institution. Still there is a gap in the targeted population to use the services due to their capabilities to use information technologies and lack of suitable devices to do so. Albanian Central Election Commission introduced for the first time in elections history countrywide electronic identification using biometric technology and piloting electronic voting. This paper aims to show the result obtained when sensitive services like election are fully supported by technology including everyone that can vote without having a targeted population. The trust of the voters, institutions, organizations and stack holders toward technology in the voting process is analyzed based on real data and facts to support the outcome of this paper.