Incorporating regulatory focus theory in product recall communications to increase compliance with a product recall

Laufer, Daniel; Jung, Jae Min

doi:10.1016/j.pubrev.2010.03.004

Cited by 39 publications

(32 citation statements)

References 13 publications

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“…01). In line with previous research (Laufer and Jung 2010), recall of laptop batteries was chosen for the study because of the high level of usage of this product by university students. A fictitious brand (EKL Inc.) was used for the unfamiliar brand, and Dell Inc. was used for the familiar brand.…”

Section: Methodsmentioning

confidence: 99%

“…Firms, therefore, need to factor in the ethical dimension of strategic decision making during organizational crises. Our understanding of how consumers respond to recall messages is limited (Laufer and Jung 2010). Our second contribution would be that the specific information contained in a recall announcement influences how consumers apportion blame.…”

Section: Contributions To the Literaturementioning

confidence: 99%

See 1 more Smart Citation

Corporate Social ‘Irresponsibility’: Are Consumers’ Biases in Attribution of Blame Helping Companies in Product–Harm Crises Involving Hybrid Products?

2014

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Section: Methodsmentioning

confidence: 99%

Section: Contributions To the Literaturementioning

confidence: 99%

Corporate Social ‘Irresponsibility’: Are Consumers’ Biases in Attribution of Blame Helping Companies in Product–Harm Crises Involving Hybrid Products?

2014

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“…Some studies of product recalls have been pursued from the viewpoint of relationships between product producers and consumers [3,4] or from the viewpoint of economic aspects [5,6]. However, most existing studies have adopted empirical approaches, i.e., based solely on facts revealed by case studies or social surveys.…”

Section: mentioning

confidence: 99%

“…Social Simulation Flow is the phase in which agents take actions and events occur in a time interval, called a term. We abstract factors related to discussing product recalls according to the existing studies [3,4,5,6], and add actions of agents and events into Social Simulation Flow. At the end of Social Simulation Flow, the fitness values evaluated for all agents are fed back to Agent Optimization Flow.…”

Section: Agent Optimization Flowand Social Simulation Flowmentioning

confidence: 99%

Social Simulation for Analyzing Product Recall Systems Using Co-Evolution Model with Price Competition

Watanabe¹,

Kanno²,

Furuta³

2018

JMSS

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Abstract:In recent years, accidents and product recalls caused by product defects have become important problems in numerous industries worldwide. Nevertheless, most existing studies have examined product recalls using empirical approaches. To improve product recall systems, we studied social simulation using a multi-agent system with a co-evolution model. This research is important because empirical approaches are no longer adequate for complex and diverse modern societies. Discussions using quantitative and predictive approaches, including agent-based simulation, are therefore expected. For this study, we used a Layered Co-evolution Model to reflect situations of the real society using producer agents and consumer agents. Additionally, we applied multi-objective optimization techniques to introduce price competition situations into an artificial society. We conducted a simulation experiment, from which we discovered the possibilities that cost reduction for huge-scale product recalls is efficient, and that punishment of producers that conduct no product recalls can benefit consumers. We believe this work can contribute to supporting not only government staff for improving product recall systems, but also executive officers of product companies for deliberating their strategies of recall decisions.

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“…Laufer and J. M. Jung, [34] looked at the product recall communications with customers during crisis management in the laptop sector. They concluded that the application of regulatory focus if communicated well can increase the customers future purchase intentions.…”

Section: Product Recalls -Economic Impactsmentioning

confidence: 99%

Ethical Dilemma Faced by General Motors India

Mathew¹

2015

JOEBM

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Abstract-This paper analyzes the ethical dilemma faced by General Motors India with relation to the regulatory norms imposed by the Government. The dilemma is mainly due to the aggressive sales intention of GM to achieve their strategic intent with relation to the problems faced to comply with the emission regulation norms. A shift in the approach from the "Utilitarian" view to the "Kantian" model helps GM India to resolve the huge product recall that was faced by GM India.Index Terms-Ethical dilemma, GM India, Kantian model, utilitarian view.

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Incorporating regulatory focus theory in product recall communications to increase compliance with a product recall

Cited by 39 publications

References 13 publications

Corporate Social ‘Irresponsibility’: Are Consumers’ Biases in Attribution of Blame Helping Companies in Product–Harm Crises Involving Hybrid Products?

Corporate Social ‘Irresponsibility’: Are Consumers’ Biases in Attribution of Blame Helping Companies in Product–Harm Crises Involving Hybrid Products?

Social Simulation for Analyzing Product Recall Systems Using Co-Evolution Model with Price Competition

Ethical Dilemma Faced by General Motors India

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