Incorporating Administrative Staff in Trans-Affirmative Care Training: A Cognitive-Behavioral Learning Approach

Abstract

Administrative staff play an integral role in providing trans-affirmative health care. However, few trans-affirmative education and training interventions have been developed for non-medical health care staff. In this short report, we describe the development and piloting of a trans-affirmative care training intervention designed expressly for administrative staff. Based on our piloting, we put forth recommendations for the inclusion of administrative staff in trans-affirming education and training in health care systems. We hope to stimulate further development and evaluation of our approach, as well as changes in policies, so as to create more inclusive, trans-affirming health care systems.

A Gender Affirmative Model of Training and Service Provision Among HIV Service Organizations in the U.S. South

“…Examples include internal policies prioritizing TGNC inclusion or liberation, participatory budgeting priorities, inclusive intake forms or case notes, co-location of services, and availability of gender-autonomous 18 facilities (e.g., use of all-gender and gender specific bathrooms based on self-determination in accordance with gender identity). [19][20][21][22][23][24][25] In addition, elements of wellness/wellbeing components include general, HIV, and transition-related care. Some practices include affirming and destigmatizing interpersonal interactions across primary health, mental health, and HIV care services, as well as access to affirming hormones, medical procedures, vocal training, and identification documents.…”

“…Another study examined a gender affirming pilot training for administrative staff in a large academic medical center, inpatient and outpatient psychiatric units, and a community hospital. 23 The authors reported that administrators in these settings benefited from formal education and training opportunities through advanced gender affirming knowledge and practice skills. Additionally, a published protocol detailed the development and implementation of a gender affirming education pilot intervention for health care and social service providers in Canada.…”