Societies with history of past conflict are frequently segregated, thus lacking opportunities for direct contact with former adversaries that could improve the troubled intergroup relations. In such contexts, reconciliation and behavior toward former adversaries can be rather guided by social norms, both descriptive (i.e., awareness about interactions between the ingroup and former adversaries) and injunctive (i.e., perceived liking of the former adversary). Focusing on the conflict in Kosovo, we considered the perspective of both Albanians (N = 220;) and Serbs (N = 129;) to test the links between social norms (both descriptive and injunctive, as well as their interaction) and outcomes related to reconciliation and behavioral intentions toward former adversaries (i.e., trust, forgiveness, support for reparations, social distance, willingness to engage in contact with, and to help former adversaries). In both samples, positive and negative descriptive norms were related to all outcomes (except for trust in Albanians) in the expected direction. Ingroup injunctive norms (i.e., perceived liking of the outgroup by the ingroup) were associated with greater support for reconciliation (except for trust) and more positive behavioral intentions in Albanians. Outgroup injunctive norms (i.e., perceived liking of the ingroup by the outgroup) were positively associated with all outcomes in Serbs and with social distance and willingness to engage in contact in Albanians. While descriptive norms were linked to reconciliatory outcomes in both samples, ingroup injunctive norms guided reconciliation and behavior in Albanians and outgroup injunctive norms in Serbs. Our results underscore the importance of considering the perspective of distinct sides of past conflicts for more generalizable results regarding reconciliation.
Public Significance StatementIn places recovering from conflict, like Kosovo, our research shows that how people see each other and what they believe about their interactions can strongly impact efforts to reconcile. We looked at the views of both Albanians and Serbs, finding that shared beliefs, both positive and negative, influence trust, forgiveness, and willingness to engage with former adversaries. Our work highlights the importance of understanding different perspectives for building lasting reconciliation in communities healing from past conflicts.