Incivility, Role-Conflict, and Emotional Exhaustion in Teaching Profession: The Moderating Role of Gender

Abstract

This study examined the effect of incivility and role conflict on emotional exhaustion of teaching staff. Incivility was determined in terms of discouretous and neglecting behavior of family memebrs at home while immediate supervisors at workplace. Role-conflict refers to the interferences of family members during office hours. The study further examined the moderating role of gender in each proposed effect. For empirical analysis, primary data were collected from regular teachers of public sector universities of AJ&K through mailed questionnaires. To examine the proposed direct effects, Structural equation modeling (SEM) was applied in AMOS 24. Feasible measurement model was identified and selected with the help of confirmatory factor analysis (CFA). The study further applied PROCESS macro of Hayes (2013) in SPSS 24 to examine the moderating role of gender. The results show a positive effect of family incivility, family-workplace conflict, and supervisors’ incivility on emotional exhaustion of respondents. Interestingly, the moderating role of gender was not observed for all three cases. On the basis of these findings, different policy implications were presented and discussed.

Mediating Mechanism of Burnout in the Effect of Stress on Turnover Intention and Service Quality of Employees

“…This approach also assisted in dyads matching during analysis of data. Many researchers applied this approach in the past (Akhter, Asghar, & Shah, 2020;Dettmers, 2017;Taylor, Bedeian, Cole, & Zhang 2015).…”

“…CFA was conducted for selection of suitable measurement model. In line with the specifications of Akhter et al 2020;Fan, Thompson, and Wang (1999); Hu and Bentler (1999), the study specified threshold levels for fit indices (χ2/df < 3.00; RMSEA< 0.08, IFI/TLI/CFI ≥ 0.90). The responses were further analyzed to examine the hypothesized direct effects in SEM.…”

The Relationship of Organizational Incivility and Students Performance at Higher Level

“…Dettmers (2017) we conducted an online survey of employees from various firms at different time intervals to empirically study this phenomenon. Observed conduct is in contravention of established standards within the organization pertaining to principle of mutual respect (Akhter, Asghar, & Shah, 2020).…”

“…In a community, it is typically assumed that people will treat each other with politeness, decency, and respect (Wagner, Holland, Mainous, Matchum, Luiken, 2019). The occurrence of offensive and discourteous conduct can have detrimental effects on the moral, physical, and mental well-being of individuals who are targeted (Akhter, Asghar, & Shah, 2020). All organizations are now concerned with issue of organizational incivility, which encompasses all sorts of unpleasant and commonplace slights, condescending behavior, and everyday indignities management of it.…”