Incivility and Ostracism in the Workplace among staff nurses and its relation to the quality of care

El-Guindy, Hoda A.; Rashed, Noha Mohamed; Salam, Faten Ahmed Mohammed  Abd El; Maiz, Asmaa Mohamed Ahmed

doi:10.21608/ejhc.2022.227160

Cited by 3 publications

(2 citation statements)

References 17 publications

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“…In 2021, El‐Guindy et al. (2022) researched in Egypt the incivility and ostracism in the workplace among staff nurses and their relation to the quality of care. In that study, 57% of staff nurses ( N = 100) had a low level of workplace ostracism.…”

Section: Discussionmentioning

confidence: 99%

“…One reason for job dissatisfaction can be workplace ostracism (Ferris et al., 2008). Interestingly, workplace ostracism is often overlooked in the healthcare professions, although the phenomenon is quite common in healthcare (Qi et al., 2020) and may weaken the quality of care of patients (El‐Guindy et al., 2022). Workplace ostracism has been defined, for example, as “exclusion, rejection, or ignoring of an individual (or group) by another individual (or group) that hinders one's ability to establish or maintain positive interpersonal relationships, work‐related success, or favourable reputation within one's place of work” (Hitlan et al., 2006, p. 217).…”

Section: Introductionmentioning

confidence: 99%

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Workplace ostracism in healthcare: Association with job satisfaction, stress, and perceived health

Manninen,

Koponen,

Sinervo

et al. 2023

Journal of Advanced Nursing

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AimsTo examine (1) the association between healthcare workers' workplace ostracism and job satisfaction, stress and perceived health, and (2) whether this relationship is mediated by loneliness and self‐esteem.DesignA cross‐sectional study.MethodsHealthcare (N = 569) managers and employees (nurses, practical nurses, doctors and social workers) in Finland responded to a semi‐structured survey in January 2021 and evaluated their experiences of workplace ostracism, job satisfaction, stress, perceived health, loneliness and self‐esteem during the last year. To examine the association of these variables, linear regression and mediator model tests were performed.ResultsWorkplace ostracism had a clear direct association with job satisfaction, stress and perceived health. Loneliness fully mediated the relationship between workplace ostracism, stress and perceived health, and partly mediated the association between workplace ostracism and job satisfaction. Self‐esteem partly mediated the association between workplace ostracism, stress, job satisfaction and perceived health.ConclusionThe experience of workplace ostracism in organizations is a significant factor in job satisfaction, stress and perceived health. Healthcare organizations could strengthen job satisfaction and increase workers' well‐being by strengthening social relationships in the organization and, via that, reducing turnover intention.Implications for the profession and patient careThis study gives understanding and information to the healthcare profession on how workplace ostracism affects work well‐being and workplace relationships. Workplace ostracism decreases interaction, which can also endanger patient care if information is not openly exchanged.ImpactThis study indicated that workplace ostracism weakened job satisfaction more than loneliness. More commonality and consideration for others at work are needed because these factors may help increase work well‐being and decrease exits from working life. Further research is needed on why workplace ostracism occurs in healthcare workplaces.Reporting MethodSTROBE.Patient or Public ContributionNo patient or public contribution.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Workplace ostracism in healthcare: Association with job satisfaction, stress, and perceived health

Manninen,

Koponen,

Sinervo

et al. 2023

Journal of Advanced Nursing

View full text Add to dashboard Cite

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Work ethics and its relationship with workplace ostracism and counterproductive work behaviours among nurses: a structural equation model

Elliethey,

Aly Abou Hashish,

Ahmed Mohamed Elbassal

2024

BMC Nurs

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Background The organization’s work ethics is the cornerstone to promoting positive nurses’ behaviours and overcoming counterproductive ones. Purpose The current study aims to explore the relationship between work ethics (WEs) and counterproductive work behaviours (CWB) among nurses and testify to the mediating role of workplace ostracism (WO) in this relationship. Methods A descriptive correlational study was conducted in an Egyptian hospital. A convenient sample of staff nurses (N = 369) who agreed to participate in the study answered work ethics, counterproductive work behaviours, and workplace ostracism questionnaires, which were proven to be valid and reliable study measures. Descriptive and inferential statistics were applied, and relationships were presented using structural equation modelling. Ethical Considerations Ethics Committee approval, written informed consent, data privacy and confidentiality, and participants’ rights to voluntary participation and withdrawal were maintained. Results The majority of nurses (78.5%) perceived a high level of work ethics while majority of nurses reporting low levels of counterproductive work behaviours and workplace ostracism (82.25%, 75.75%), respectively. In addition to the negative correlations, the findings revealed that WEs have a significant negative influence on each of CWB (β − 0.482, p < 0.005) and WO (β − 0.044, p < 0.005). The regression analysis showed that WEs can negatively predict about 15% of the variance in each of CWB and WO. On the other hand, WO has a positive effect on CWB (β 0.035, p < 0.021) and mediates the relationship between WEs and CWB. Discussion Ostracism negatively affects the attitudes of nurses, which in turn results in negative behavioural outcomes (i.e., deviant behaviour). Conclusion It is imperative for the hospital and nurse managers to establish a work environment that fosters support and cultivate work ethics and ethical work climate with the aim of managing negative work behaviours, enhancing nurses’ retention and satisfaction, and eventually improving the quality of patient care.

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Workplace incivility among hospitals in Jolo: nurses perspectives

Aglosolos,

Daud,

Asiri

2024

Soc. Psy. Hum. Exp.

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This study looked at nurses' perceptions of workplace rudeness in Jolo hospitals throughout the 2023 fiscal year. The research used statistical analysis procedures such weighted mean, standard deviation, t-test, One-way ANOVA, and Pearson's r, using a non-probability sampling method with 100 nurse responders. The following are the conclusions: 1) The bulk of nurse responders were unmarried females 26 years of age and older who were employed as staff nurses with a bachelor's degree under contract or job order; 2) In terms of workplace incivility, nurse respondents disagreed that forms like inappropriate jokes, hostility and rudeness, inconsiderate behavior, gossip and rumors, and free-riding were common; 3) Nurse respondents disagreed with the occurrence of supervisor, physician, and patient/visitor incivility in Jolo hospitals on average; The study supports Betty Neuman's System Model (1982), which emphasizes that people are unique, composed of various factors, and respond to stressors within a specific range. 4) Profile variables, such as age, gender, civil status, employment status, and educational attainment, did not significantly influence nurse-respondents’ assessments of workplace incivility in Jolo hospitals. 5) In general, nurse-respondents who disagreed with the extent of sources of workplace incivility were probably the same group that disagreed with the extent of forms of workplace incivility in Jolo hospitals. Stressors can affect a system both inside and outside the client system boundaries. They can come from internal, external, or manufactured environments.

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Incivility and Ostracism in the Workplace among staff nurses and its relation to the quality of care

Cited by 3 publications

References 17 publications

Workplace ostracism in healthcare: Association with job satisfaction, stress, and perceived health

Workplace ostracism in healthcare: Association with job satisfaction, stress, and perceived health

Work ethics and its relationship with workplace ostracism and counterproductive work behaviours among nurses: a structural equation model

Workplace incivility among hospitals in Jolo: nurses perspectives

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