Incident Management of Information Technology in the Indonesia Higher Education based on COBIT Framework: A Review

Abstract

Nowadays, implementing the IT management in Indonesia Higher Education (HE) has been an integral part of institution management and all business functions, starting from teaching & learning, academic information system, administration & payment system, registration of student's admission and so on. Handling incident response is an IT management and evaluation activity that must be done by the HE in Indonesia. Because, this activity is used to control the business sustainability and help perform attempts of betterment. To this matter, a standardized guideline is required so that the management of handling incidents in the HE environment can be performed effectively and efficiently. COBIT framework version 4 has four domains with 34 processes, while the version 5 has five domains with 37 processes. The process of handling incidents in COBIT 5 is discussed in the DSS02 process, namely Manage Service Request, and Incident of DSS domain. Meanwhile, COBIT 4 is discussed in the DS8 process, namely Manage Service Desk and Incidents. This paper reviews the status of management of handling IT incidents in Indonesia HE limited from 2010 to 2016.

Audit IT Process Po-01 to Academic Information Systemin Higher Education Polytechnic using the Cobit Framework

“…The increasingly strategic role of Information Technology causes POLYTECHNIC Universities that do not utilize this facility optimally, will be left far behind. Even the higher education institutions will be burdened by the existence of various IT risks that are inherent in the process of using IT in their Academic Information System (SIAk) (Fuada, 2019) (Grover et al, n.d.).…”

Implementation of Information Technology Governance in Man 1 Medan Using the Cobit 5 Framework

“…Final report COBIT Purpose Control for Information and Related Technologies is designed for business leaders, IT managers, and auditors (Putri et al, 2018). According to (Fuada, 2019) COBIT is a tool for analyzing whether company goals are aligned with organizational goals and is used to assess organizational performance. COBIT is also an IT Governance framework designed to secure the confidentiality, integrity, and availability of sensitive and crucial data and information for management, IT service people, control departments, audit functions, and, most importantly, business process owners.…”

Cobit 5 dalam Proses Audit Tata kelola Teknologi Informasi pada Dinas Pendidikan Kabupaten Tulang Bawang – Lampung

“…Saat ini, penerapan manajemen TI di Dunia Pendidikan terutama yang berorientasi pada instansi kepemerintahan telah menjadi bagian integral dari manajemen institusi dan semua fungsi bisnis, mulai dari proses belajar mengajar, sistem informasi akademik, sistem administrasi & pembayaran, pendaftaran penerimaan mahasiswa dan sebagainya. Penanganan incident response merupakan kegiatan pengelolaan dan evaluasi TI yang harus dilakukan oleh segala lini Pendidikan di Indonesia [16].…”