Incident Management in Academic Information System using ITIL Framework

Palilingan, Verry Ronny; Batmetan, Johan Reimon

doi:10.1088/1757-899x/306/1/012110

Cited by 23 publications

(14 citation statements)

References 10 publications

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“…The results of this study indicate that respondents are helped by the Smart City Application so that it becomes more effective [6,7], seen in Figure 2. The results of this research also show respondents feel that the Smart City Application is useful in carrying out their basic needs such as providing traffic jams and directions [8][9][10], as shown in Figure 3. The results of this research also show that respondents feel that the Smart City Application can do everything I expect them to do such as providing information on ambulance information, cleaning services and transportation of home waste, floods, traffic jams and traffic directions [10,11], seen in Figure 4.…”

Section: Resultsmentioning

confidence: 64%

Smart City Maturity Level Analysis Using ITIL Framework

Nur¹,

Batmetan²,

Manggopa³

2019

Proceedings of the 5th UPI International Conference on Technical and Vocational Education and Training (ICTVET 2018)

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The smart city has become the need for more modern and advanced urban communities with technological support. The development of a smart city is related to the increase of E-Government services applied to various government institutions. The purpose of this research is to analyze maturity level and smart city readiness using ITIL framework. The research method used is maturity level measurement method using ITIL framework. This study chose the location of Manado city as one of the cities that implement smart city. The results of this study indicate that the smart city used is still a command center stationed in the city of Manado that can monitor the activity of every vehicle and various problems that cause congestion. Analysis maturity level shows that human resources, especially on the user is still low on the use of the smart city, many users who do not know and feel the impact and benefits of smart city applications. The results of this study indicate the need to increase the level of maturity both in terms of smart city applications, management, and quality of human resources.

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Section: Resultsmentioning

confidence: 64%

Smart City Maturity Level Analysis Using ITIL Framework

Nur¹,

Batmetan²,

Manggopa³

2019

Proceedings of the 5th UPI International Conference on Technical and Vocational Education and Training (ICTVET 2018)

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“…The results showed that 58.8% of respondents read the privacy policy in a public service before approving the existing provisions and 17.7% did not read while 23.5% answered hesitantly or read but did not understand the written content [5,6].…”

Section: Resultsmentioning

confidence: 99%

Information Security Awareness on Data Privacy in Higher Education

Runtuwene¹,

Mege²,

Palilingan³

et al. 2019

Proceedings of the 5th UPI International Conference on Technical and Vocational Education and Training (ICTVET 2018)

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There is always a negative aspect of a technology utilization. Security issues become a serious problem in information technology. The development of information technology makes access to data privacy is very important to note. The purpose of this study is to analyze and measure students understanding of the importance of understanding the privacy policy on public services. The method used in this research is survey method. The survey is done by collecting data of student survey result. This study was conducted face-to-face with the respondents and online. The results of this study indicate that 78% of students who are the majority of respondents realize the importance of private security in public services. Respondents are also aware of the risks that can occur if a violation of the privacy policies of others. Yet 65% of respondents feel unconcerned about their private security. Why? because respondents do not know how to maintain their privacy data and tools that can use which can make the data safe.

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“…In this articlé, thé Softwaré Incidént Résolution Procéss to assist support staff in incidént corréction actions is préséntéd as part of thé éxpérimént. In général, thé incidént résolution activity can bé définéd as a validation stép of thé Softwaré Incidént Résolution Procéss, to asséss whéthér thé corréction has béén pérforméd [10]. Validation activitiés can bé pérforméd by both: a support analyst, and thé énd usér; dépénding on what is définéd in thé Softwaré Incidént Managémént Procéss.…”

Section: Software Incident Resolution Processunclassified

Chatbot Based Solution for Supporting Software Incident Management Process

Filho¹,

Rossi²

2020

JSW

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A sét of stéps for impléménting a chatbot, to support décision-making activitiés in thé softwaré incidént managémént procéss is proposéd and discusséd in this articlé. Each stép is préséntéd indépéndéntly of thé platform uséd for thé construction of chatbots and aré détailéd with théir réspéctivé activitiés. Thé proposéd stéps can bé carriéd out in a continuous and adaptablé way, favoring thé constant training of a chatbot and allowing thé incréasingly cohésivé intérprétation of thé inténtions of thé spécialists who work in thé Softwaré Incidént Managémént Procéss. Thé softwaré incidént résolution procéss accordingly to thé ITIL framéwork, is considéréd for thé éxpérimént. Thé résults of thé work présént thé stéps for thé chatbot construction, thé solution baséd on DialogFlow platform and somé conclusions baséd on thé éxpérimént.

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Incident Management in Academic Information System using ITIL Framework

Cited by 23 publications

References 10 publications

Smart City Maturity Level Analysis Using ITIL Framework

Smart City Maturity Level Analysis Using ITIL Framework

Information Security Awareness on Data Privacy in Higher Education

Chatbot Based Solution for Supporting Software Incident Management Process

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