In-flight food delivery and waste collection service: the passengers’ perspective and potential improvement

A study on Passengers Perspective towards in-flight food delivery and waste collection services

“…Overall service efficiency of the in-flight food delivery procedure has always been concerns for the flight passengers [1]. Sometimes, some passengers in the flight would have to wait longer for the in-flight food as the flight attendants are serving some rows first [1]. Depending on the rows that the passengers are seated, the waiting time can be different [1].…”

“…Sometimes, some passengers in the flight would have to wait longer for the in-flight food as the flight attendants are serving some rows first [1]. Depending on the rows that the passengers are seated, the waiting time can be different [1]. According to a research, more than 47% of the respondents stated that they had to wait more than 10 minutes on average for the in-flight food delivery services after it started [1].…”

“…Depending on the rows that the passengers are seated, the waiting time can be different [1]. According to a research, more than 47% of the respondents stated that they had to wait more than 10 minutes on average for the in-flight food delivery services after it started [1]. Long waiting time for inflight food service resulted in negative perception of passengers towards airline companies especially the passengers on short haul flight [1].…”

“…According to a research, more than 47% of the respondents stated that they had to wait more than 10 minutes on average for the in-flight food delivery services after it started [1]. Long waiting time for inflight food service resulted in negative perception of passengers towards airline companies especially the passengers on short haul flight [1]. Passengers found that the meal that they wanted to order was no longer available as they were among the last passenger to be served [1].…”

Malaysian public survey on the current carry-on luggage handling onboard commercial transport aircraft

“…Airline service quality is one of the most critical factors that will likely influence airline selection [3] and some of the perceived important service quality attributes include ticket price, safety, seat comfort, in-flight meals and others [4]. To this effect, there have been studies and new system development to improve the current flight services including reducing seating discomfort among passengers [5], offering automated in-flight meal and waste collection services [6], and also improving the boarding process [7], just to name a few examples. With regards to the latter, one of the main reasons for delays in aircraft boarding process is the carry-on luggage [8], which is of high interest in this study.…”