In-context Q&amp;A to Support Blind People Using Smartphones

Rodrigues, André; Montague, Kyle; Nicolau, Hugo; Guerreiro, João; Guerreiro, Tiago

doi:10.1145/3132525.3132555

Cited by 17 publications

(18 citation statements)

References 10 publications

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“…We report on the challenges and coping mechanisms of 40 blind screen reader users. A summary of this study has been previously presented in [10].…”

Section: Methodological Frameworkmentioning

confidence: 99%

“…In this paper, we go further in understanding the everyday challenges faced by blind people when using smartphones, during their first encounters with these devices, as well as those that continue to be issues after adoption. We present and discuss a set of 3 studies performed with blind people of different mobile usage expertises, focusing on their current and past experiences with mobile phones: 1) a series of workshops with expert and novice users to understand barriers found, surpassed, and coping strategies (summarily presented in [10]); 2) a thematic analysis of questions and doubts on online forums for accessible technology; and 3) a card ranking study to prioritize the corpus of challenges collected.…”

Section: Introductionmentioning

confidence: 99%

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Open Challenges of Blind People using Smartphones

Rodrigues¹,

Nicolau²,

Montague³

et al. 2019

Preprint

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Blind people face significant challenges when using smartphones. The focus on improving nonvisual mobile accessibility has been at the level of touchscreen access. Our research investigates the challenges faced by blind people in their everyday usage of mobile phones. In this paper, we present a set of studies performed with the target population, novices and experts, using a variety of methods, targeted at identifying and verifying challenges; and coping mechanisms. Through a multiple methods approach we identify and validate challenges locally with a diverse set of user expertise and devices, and at scale through the analyses of the largest Android and iOS dedicate forums for blind people. We contribute with a prioritized corpus of smartphone challenges for blind people, and a discussion on a set of directions for future research that tackle the open and often overlooked challenges.

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“…We report on the challenges and coping mechanisms of 40 blind screen reader users. A summary of this study has been previously presented in [10].…”

Section: Methodological Frameworkmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Open Challenges of Blind People using Smartphones

Rodrigues¹,

Nicolau²,

Montague³

et al. 2019

Preprint

Self Cite

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“…Localizing and recognizing the correct packages are critical steps in the package fetching process. Some researchers have developed applications using captured pictures or videos to achieve object recognition via computer vision and deep network algorithms [2,19,39,51,52]. Previous research has worked on various approaches to identify text-based information (e.g., currency bills, merchant characters and clothes labels) [34,37,46].…”

Section: Recognize Objectsmentioning

confidence: 99%

"I Shake The Package To Check If It's Mine": A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China

Lei,

Fan,

Thang

2022

Preprint

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With about 230 million packages delivered per day in 2020, fetching packages has become a routine for many city dwellers in China.When fetching packages, people usually need to go to collection sites of their apartment complexes or a KuaiDiGui, an increasingly popular type of self-service package pickup machine. However, little is known whether such processes are accessible to blind and low vision (BLV) city dwellers. We interviewed BLV people (N=20) living in a large metropolitan area in China to understand their practices and challenges of fetching packages. Our findings show that participants encountered difficulties in finding the collection site and localizing and recognizing their packages. When fetching packages from KuaiDiGuis, they had difficulty in identifying the correct KuaiDiGui, interacting with its touch screen, navigating the complex on-screen workflow, and opening the target compartment. We discuss design considerations to make the package fetching process more accessible to the BLV community.CCS Concepts: • Human-centered computing → Empirical studies in accessibility.

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“…Those exercises have many kinds of questions. Other research made an in-context Q&A application [18] to bridge the gap for the blind using smartphones. The authors have completed many workshops involving 42 blind participants.…”

Section: Previous and Current Researchmentioning

confidence: 99%

“…Hint Me! the software proposed in [18] is a human-powered service that allows a blind user to get in-app help through posing questions or searching formerly answered questions on a shared knowledge-base.…”

Section: Previous and Current Researchmentioning

confidence: 99%

Mobile Application for the Blind and Their Family

Warnars¹,

Nicholas²,

Raihan³

et al. 2021

TEM Journal

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Many people want to use gadgets, but they cannot due to some reasons. One of the reasons is the person who is visually impaired and some children are challenged by birth. To overcome this problem, we have designed a mobile application to make communication easier between the blind and their family or their friends. In this project, we want to utilize some of the technology that already exists to develop a mobile application that can be used by the blind to communicate easily to their family.

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In-context Q&A to Support Blind People Using Smartphones

Cited by 17 publications

References 10 publications

Open Challenges of Blind People using Smartphones

Open Challenges of Blind People using Smartphones

"I Shake The Package To Check If It's Mine": A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China

Mobile Application for the Blind and Their Family

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