In a New Land

Coles-Kemp, Lizzie; Jensen, Rikke Bjerg; Talhouk, Reem

doi:10.1145/3173574.3174158

Cited by 40 publications

(15 citation statements)

References 42 publications

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“…Within HCI and CSCW literature, the power relationships that are enforced and created through the digitisation of aid and refugee services have been primarily focused on the sharing of personal information [12,57] and connecting to bureaucratic processes [13]. The uniquely precarious position that refugees and asylum seekers find themselves in and their dependency on aid organisations is attributed to their lack of agency in controlling their personal information [12,57].…”

Section: Everyday Security Power Asymmetries and Shifting Responsibilitiesmentioning

confidence: 99%

Food Aid Technology

Talhouk

Coles-Kemp

Jensen

et al. 2020

Proc. ACM Hum.-Comput. Interact.

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Over half of Syrian refugee households in Lebanon are food insecure with some reliant on an electronic voucher (e-voucher) system for food aid. The interplay between the digitisation of food aid, within the sociotechnical context of refugees, and community collaborative practices is yet to be investigated. Through design engagements and interviews with refugees and shop owners we explore the experiences of a Syrian refugee community in Lebanon using the e-voucher system. We provide insights into the socio-technical environment in which the e-voucher system is dispensing aid, the information and power asymmetries experienced, refugee collaborative coping practices and how they interplay with the e-voucher system. We highlight the need for:(1) expanding refugee digital capabilities to encompass understandings of aid technologies and identifying trusted intermediaries and (2) for technologies to support in upholding humanitarian principles and mitigating power and information asymmetries. Lastly, we call for CSCW researchers and humanitarian innovators to consider how humanitarian technologies can enable refugee collaborative practices and adopt everyday security as a lens for designing aid technologies. The paper contributes to CSCW knowledge regarding the interplay between aid technologies and refugees' socio-technical contexts and practices that provides a basis for future technological designs for collaborative technologies for refugee food security.CCS Concepts: • Human-centered computing → Empirical studies in collaborative and social computing.

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Section: Everyday Security Power Asymmetries and Shifting Responsibilitiesmentioning

confidence: 99%

Food Aid Technology

Talhouk

Coles-Kemp

Jensen

et al. 2020

Proc. ACM Hum.-Comput. Interact.

Self Cite

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“…However, studies reflecting on the use of design methods with refugees are few and limited to workshops conducted in formal spaces or spaces (i.e. a room in a school [13,15]). Conducting design research with Syrian refugee women residing in informal settlements in rural Lebanon precludes the use of such spaces.…”

Section: Introductionmentioning

confidence: 99%

“…One participant indicated that, "You are the first people that come back to visit us"[CS1.3]. This was contrasted with other researchers that participants have engaged with, "People come and ask us questions and leave us" [Cs1 13]…”

mentioning

confidence: 99%

Involving Syrian Refugees in Design Research

Talhouk¹,

Balaam

Toombs

et al. 2019

Proceedings of the 2019 on Designing Interactive Systems Conference

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With the Syrian crisis entering its 8 th year, refugees have become the focus of research across multiple disciplines, including design and HCI research. While some researchers have reflected upon designing with refugees, these accounts have been limited to conducting design workshops in formal spaces. Through reflecting on our experiences of conducting design research in informal refugee settlements in Lebanon we unpack lessons learnt, design practices and research approaches that facilitate design engagements with refugees. We highlight the value in participants configuring the design space, using a dialogical approach as well as creating a safe space for both participants and the researcher. We also reflect on the roles that researchers may take on when conducting similar research. By doing so we contribute specific design practices that may be transferrable to other similar contexts.

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“…HCI research has focused on designing technologies that account for the challenges refugees face when they become refugees and as they transition into new host communities [2,4,11,12,14]. Al Mohammad & Vyas [2][3][4] highlighted that refugee experiences in Australia are characterized by social isolation, cultural barriers, mistrust, displacement trauma and shame when requesting help.…”

Section: Introductionmentioning

confidence: 99%

“…Additionally, studies have reported information deficit being a major challenge experienced by refugees as they journey to new countries [12,21]. Coles-Kemp et al [11] recount how refugees and asylum seekers feel a constant pressure to remain connected, often via mobile phones, to their previous lives and their new environments in order to cope with their new contexts. Design workshops in Za'atari camp in Jordan identified that refugee youth hope that technologies may aid in countering challenges they are experiencing such as inaccessible schooling [13].…”

Section: Introductionmentioning

confidence: 99%

A Call For Embedding Dignity In Humanitarian Technologies

Talhouk¹,

Montague²,

Garbett³

et al. 2019

Proceedings of the 9th International Conference on Communities &Amp; Technologies - Transforming Communities

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Increasingly, technologies are being designed to support refugees. While HCI research has explored several aspects of refugee experiences, the importance of embedding the principle of dignity within technological designs is yet to be explored. In this paper we focus on the theme of dignity that was a prominent theme across three research projects we conducted with Syrian refugee communities in Lebanon. We show that the experiences of refugee participants are characterised by a loss of dignity, as well as by attempts to maintain dignity that may be mediated by technology. By highlighting the value given to dignity by our participants we emphasise the need for designers and HCI researchers to consider how technologies may create a space in which dignity is maintained and dignified interaction may take place. CCS CONCEPTS• Human-centered computing • Human computer interaction (HCI) • Empirical studies in HCI

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In a New Land

Cited by 40 publications

References 42 publications

Food Aid Technology

Food Aid Technology

Involving Syrian Refugees in Design Research

A Call For Embedding Dignity In Humanitarian Technologies

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