Improving the Sustainable Usage Intention of Mobile Payments: Extended Unified Theory of Acceptance and Use of Technology Model Combined With the Information System Success Model and Initial Trust Model

Abstract

Under the background of global cross-border mobile commerce (m-commerce) integration, the importance of cross-border payment research is becoming increasingly prominent and urgent. The important value of this study is to empirically research the influence power of key elements in using two different mobile payment (m-payment) platforms in Korea. The extended unified theory of acceptance and use of technology (UTAUT2) has been widely applied in various studies because of its strong interpretive power. In Korea, there are a few empirical studies on Chinese users. Based on a survey of 908 Chinese participants (486 WeChat Pay’s Chinese users and 465 Kakao Pay’s Korean users) in Korea, this study is one application extending UTAUT2 by incorporating multi-group and multi-model constructs: UTAUT2, information system success (ISS) model, and an initial trust model (ITM), considering a multi-group analysis with some mediating variables (payment difference). By comparing the two different payment platforms’ characters, this manuscript provides a set of targeted measures to ensure Chinese WeChat Payment platform decision-makers create effective long-term strategic policies for cross-border m-payments in Korea, and eventually, benefit cross-border m-commerce and economic cooperation in Southeast Asia.

Cross-Countries Comparison Toward Digital Currency Acceptance: Integrating UTAUT2 Into ITM

“…Second, this study proposed a more comprehensive integrated framework that was combined with ITM (Kim and Prabhakar, 2004 ) and UTAUT2 (Venkatesh et al, 2012 ) to confirm influencing factors that facilitated the initial trust, while examining the technology of the user terminal characteristics and the initial trust's influence on usage intention. According to the results of this research, it is concluded that the combined model provides a stronger interpretation on adoption willingness than UTAUT2 and ITM, separately, which is consistent with previous studies (Lin et al, 2019 , 2022 ; Lin and Wu, 2021 ; Lin X. C. et al, 2021 ; Lin X. et al, 2021 ). Compared with the single-model analysis, this two-dimensional combined framework can comprehensively confirm the factors that positively influence the usage intention of digital currency's technology.…”

Exploring country differences in the adoption of mobile payment service: the surprising robustness of the UTAUT2 model

“…China, the US and Belgium). The UTAUT2 model has been an influential theoretical model for understanding the adoption of MPS (Lin et al, 2022;Migliore et al, 2022;Shin and Lee, 2021;Suo et al, 2022;Yuniarta and Purnamawati, 2021). However, we know little about the role of cultural factors in affecting the adoption of MPS.…”

“…TAM, TRA and IDT) in predicting people's new technology use (Al-Saedi et al, 2019Albanna et al, 2022). In particular, the UTAUT2 model has been used by plenty of empirical studies examining the adoption of MPS (Lin et al, 2022;Migliore et al, 2022;Shin and Lee, 2021;Suo et al, 2022;Yuniarta and Purnamawati, 2021). In addition, the UTAUT2 model has been validated in several Asian, North American and European countries when predicting the adoption of MPS (Lin et al, 2022;Migliore et al, 2022;Suo et al, 2022).…”

“…In particular, the UTAUT2 model has been used by plenty of empirical studies examining the adoption of MPS (Lin et al, 2022;Migliore et al, 2022;Shin and Lee, 2021;Suo et al, 2022;Yuniarta and Purnamawati, 2021). In addition, the UTAUT2 model has been validated in several Asian, North American and European countries when predicting the adoption of MPS (Lin et al, 2022;Migliore et al, 2022;Suo et al, 2022). Therefore, this study utilizes the UTAUT2 model as a base model to examine the adoption of MPS in different countries.…”

How do mini games affect female users of mobile commerce? Improving platform satisfaction through game use intention

“…Therefore, this paper chose UTAUT2 as an important theoretical basis. Regarding the literature on game use behavior and willingness, some scholars directly adopted UTAUT2 theory ( Ramírez-Correa et al, 2019 ; Harborth and Pape, 2020 ) but others modified, deleted, or supplemented research variables based on UTAUT2 to better apply them to specific research situations ( Jang and Byon, 2019 ; Baabdullah, 2020 ; Sharma et al, 2020 ; Lin et al, 2022 ).…”