Improving the Quality of Services of Housing and Communal Services Management Companies in Ukraine Based on the Application of Cognitive Modeling Methodology

Abstract

The problematic situation that has developed in the housing and communal sector in Ukraine is well known. It is largely related to the conflict of goals and interests of interested parties. Thus, the owners of residential premises are concerned about the reduction of the quality of housing and communal services against the growth of tariffs. Resource supplying and contracting (servicing) organizations are dissatisfied with untimely and incomplete payment for the provided resources and services, while the state is worried about the lower availability of housing and utility services for most of the population. In their turn, the management companies (MCs) believe that their interests are infringed on both by the state and local self-government bodies.Dissatisfaction is experienced by managing organizations, which fulfill contractual obligations to resource suppliers, contractors, and owners of apartments, but, nevertheless, are a constant object of criticism. In modern conditions, the state cannot remove itself from the activities to reform the sphere of housing and communal services.Its policy should be focused on the realization of economic interests of all economic entities of the housing and utilities sector through the creation of mutually beneficial economic conditions at all levels of interaction between them, namely in the provision, distribution, exchange, and consumption of all types of housing and utility services to meet the ever-increasing demands of the population.