Improving the Quality of ICT and Forestry Service Processes with Digital Service Management Approach: A Case Study on Forestry Liquids

Jäntti, Marko; Aho, Markus

doi:10.1007/978-3-031-14179-9_12

“…ICTs allow large amounts of information to be processed quickly and efficiently, which can be very useful in forest management and informed decision-making [30]. In addition, they allow the monitoring of forestry operations in real time [31], the design of forest management strategies [25,32], and forest data analysis [33].…”

Section: Introductionmentioning

confidence: 99%

Exploring the Role of ICTs and Communication Flows in the Forest Sector

Montoya

¹

,

Vizuete

²

,

Marcu

³

2023

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The forestry sector has used technology to improve productivity and increase service quality, reducing labor in many processes. In this sense, Information and Communication Technologies (ICTs) are having broad impacts on the forestry sector, from forestry to the marketing of forest products and the recreational use of forests. There is a wide range of technologies that can be implemented in forestry depending on the needs of each user. The objective of this study was to conduct a literature review in order to analyze the opportunities for improving ICT and communication flows in the forestry sector and to evaluate their applicability. This literature review was analyzed using the Scopus, Web of Science, and ScienceDirect databases. An overview of the importance of ICT and communication flows in the forestry sector, ICT tools, and their applications is provided. One-way and two-way communication flows coexist in forestry, integrating different communication channels, time, target audience, and message. It is clear that technologies have produced significant changes in all sectors of the forestry industry. We conclude that ICTs and communication flows contribute to forest conservation and management in the establishment of standards or policies that ensure conservation through monitoring and analysis of landscapes at different temporal and spatial scales.

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Quality aspects of digital forest service management: a case study

Jäntti

¹

,

Aho

²

2023

Software Qual J

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Forest industry plays a critical role for many remote rural regions in Nordic countries. Despite the increasing number of various digital transformation initiatives, many forestry organizations still use very tra-ditional non-digitalized work practices in harvesting, logging and support operations. Unfortunately, digital transformation is often performed as an ad hoc activity without a holistic approach to ensure ICT quality con-trol. In this paper, we aim to answer the research problem how digital transformation affects the quality of a forest machine operator's opera-tional processes and service systems. A case study research method with a single case structure was used in this study. The main contribution of the paper is to show that digital transformation shall bene t not only the for-est machine operator organization but also their surrounding ecosystem by increasing transparency of operations, reducing travel costs, increasing productivity and creating a more proactive operating model. Both sociological and technical aspects of digital transformation are discussed in the context of forest service management. Additionally, we show that in order to succeed in digital transformation, forestry organizations must pay attention to various quality aspects holistically: hardware quality, software quality, service quality, data quality and process/project quality. IntroductionDigital innovations are changing the way how companies operate their business processes. In forestry, forest machinery utilizes the latest technology compo-nents, such as wireless sensors for counting tree length, Arti cial Intelligence, robotics and high-quality information systems and data network components. However, the rest of the industry operates with traditional working practices that are based on processing large amounts of unstructural data: email, phone calls, SMS messages and messaging apps.Various types of ICT quality issues may result in barriers for digital transformation of forestry processes. Forestry systems may lack well de ned application programming interfaces (APIs), causing poor interoperability and higher integration costs. They may also lack some important features which result in challenges in supporting business processes adequately. Furthermore, these systems were typically not designed to cater needs of the modern data economy and data ecosystems. Thus, there are numerous opportunities for improvement in the forestry domain through digital transformation. This paper extends the study of J¨antti and Aho (2022) by discussing ICT qual-ity aspects of digital transformation in a forest machine operator company and presenting our ndings as a socio-technical system that addresses both sociological and technical dimensions of digital transformation.In order to help small and medium-sized enterprises (SMEs), micro-enterprises and startups in digital transformation efforts, some regions have launched Digital Innovation Hubs. Digital Innovation Hubs (DIH) act as one-stop shops that help companies of the region in tackling digi...

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Quality Aspects of Digital Forest Service Management: A Case Study

Jäntti

¹

,

Aho²

2022

Preprint

Self Cite

0

View full text Add to dashboard Cite

Forest industry plays a critical role for many remote rural regions in Nordic countries. Despite the increasing number of various digital transformation initiatives, many forestry organizations still use very tra- ditional non-digitalized work practices in harvesting, logging and support operations. Unfortunately, digital transformation is often performed as an ad hoc activity without a holistic approach to ensure ICT quality con- trol. In this paper, we aim to answer the research problem how digital transformation affects the quality of a forest machine operator’s opera- tional processes and service systems. A case study research method with a single case structure was used in this study. The main contribution of the paper is to show that digital transformation shall benefit not only the for- est machine operator organization but also their surrounding ecosystem by increasing transparency of operations, reducing travel costs, increas- ing productivity and creating a more proactive operating model. Both sociological and technical aspects of digital transformation are discussed in the context of forest service management. Additionally, we show that in order to succeed in digital transformation, forestry organizations must pay attention to various quality aspects holistically: hardware quality, software quality, service quality, data quality and process/project quality.

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Improving the Quality of ICT and Forestry Service Processes with Digital Service Management Approach: A Case Study on Forestry Liquids

Cited by 3 publications

References 13 publications

Exploring the Role of ICTs and Communication Flows in the Forest Sector

Exploring the Role of ICTs and Communication Flows in the Forest Sector

Quality aspects of digital forest service management: a case study

Quality Aspects of Digital Forest Service Management: A Case Study

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