Improving social media use for disaster resilience: challenges and strategies

Lam, Nina Siu‐Ngan; Meyer, Michelle A.; Reams, Margaret A.; Yang, Seungwon; Lee, Kisung; Zou, Lei; Mihunov, Volodymyr V.; Wang, Kejin; Kirby, Ryan Hamilton; Cai, Heng

doi:10.1080/17538947.2023.2239768

Cited by 6 publications

(11 citation statements)

References 60 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This set of challenges includes problems related to data verification, poor information, data ownership, data credibility, data processing and analysis. As indicated in previous studies, rumors have been a common concern during disasters [8]. But the growth of false information, questions the point of using SM as a DM tool [30], [72].…”

Section: Challenges To the Use Of Sm In Dmmentioning

confidence: 99%

“…Additionally, the heterogeneous background of SM users is also a concern within the context of DM. For example, users are found to be biased in SM use, with young, educated, and urban citizens generally using it more [8]. Conversely, underserved communities such as low socioeconomic status people, old/ isolated people, minor populations, and people with disabilities, barely use any SM platforms [18].…”

Section: Social Challengesmentioning

confidence: 99%

“…The strategies were thoughtfully distributed among these three sectors of the SM community that could contribute to improving SM use in DM. Lam et al [8] followed a similar classification to categorise strategies related to improving SM use in disaster resilience. Proposed strategies for each of the three sectors are outlined in Table 6.…”

Section: Stratergies To Overcome the Challenges For Using Sm In Dmmentioning

confidence: 99%

“…Furthermore, the ubiquitous nature of social media has ensured that real-time disaster information is shared with a wider audience, including individuals, government bodies, media, and non-government organisations. For example, according to Lam et al [8], SM has Disclaimer/Publisher's Note: The statements, opinions, and data contained in all publications are solely those of the individual author(s) and contributor(s) and not of MDPI and/or the editor(s). MDPI and/or the editor(s) disclaim responsibility for any injury to people or property resulting from any ideas, methods, instructions, or products referred to in the content.…”

Section: Introductionmentioning

confidence: 99%

“…Unfortunately, only limited attention has been given to exploring the challenges and strategies within the current research landscape. Several researchers, including [8] and Singla and Agrawal [11], have emphasised the need for new/ improved concepts across disciplinary and methodological boundaries to address these challenges, and to ensure the validity and reliability of SM data. Therefore, this study aims to conduct a comprehensive literature review to identify current challenges and possible strategies in the context of SM and DM.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Use of Social Media in Disaster Management: Challenges and Strategies

Seneviratne,

Nadeeshani,

Senaratne

et al. 2024

Preprint

View full text Add to dashboard Cite

Studies on social media (SM) and disaster management (DM) have mainly focused on the adap-tation, application and use of SM in each stage of DM. With the widespread availability and use of SM, the effective utilisation of SM in DM is impeded by various challenges, but not yet com-prehensively researched. Therefore, this paper aims to identify the challenges, as well as the strategies to overcome the challenges and categorises them into a classified model. The study adopts a systematic literature review to present and analyse the challenges and strategies for us-ing SM in DM. Utilising prominent databases, 72 publications were carefully selected and ana-lysed qualitatively using content analysis. The findings revealed four key challenges to its users: spread of misinformation; insufficient human resources to manage SM use; lack of trust in infor-mation and authorities; and, poor information quality and content of messages. The study identi-fied several strategies to overcome challenges, which can be classified into three sectors of the SM community: individuals, organisations, and SM companies. These findings contribute to enhanc-ing the effective utilisation of SM in DM by community practitioners. Furthermore, this study provides insight into the current status of knowledge and identifies the research gaps around SM in DM for future research.

show abstract

Section: Challenges To the Use Of Sm In Dmmentioning

confidence: 99%

Section: Social Challengesmentioning

confidence: 99%

Section: Stratergies To Overcome the Challenges For Using Sm In Dmmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Use of Social Media in Disaster Management: Challenges and Strategies

Seneviratne,

Nadeeshani,

Senaratne

et al. 2024

Preprint

View full text Add to dashboard Cite

show abstract

A Perceived Risk Index Leveraging Social Media Data: Assessing Severity of Fire on Microblogging

De Maio,

Fenza,

Gallo

et al. 2024

Cogn Comput

View full text Add to dashboard Cite

Fires represent a significant threat to the environment, infrastructure, and human safety, often spreading rapidly with wide-ranging consequences such as economic losses and life risks. Early detection and swift response to fire outbreaks are crucial to mitigating their impact. While satellite-based monitoring is effective, it may miss brief or indoor fires. This paper introduces a novel Perceived Risk Index (PRI) that, complementing satellite data, leverages social media data to provide insights into the severity of fire events. In the light of the results of statistical analysis, the PRI incorporates the number of fire-related tweets and the associated emotional expressions to gauge the perceived risk. The index’s evaluation involves the development of a comprehensive system that collects, classifies, annotates, and correlates social media posts with satellite data, presenting the findings in an interactive dashboard. Experimental results using diverse datasets of real-fire tweets demonstrate an average best correlation of 77% between PRI and the brightness values of fires detected by satellites. This correlation extends to the real intensity of the corresponding fires, showcasing the potential of social media platforms in furnishing information for emergency response and decision-making. The proposed PRI proves to be a valuable tool for ongoing monitoring efforts, having the potential to capture data on fires missed by satellites. This contributes to the development to more effective strategies for mitigating the environmental, infrastructural, and safety impacts of fire events.

show abstract

Crisis management through citizen engagement on Twitter: The case of the covid-19 pandemic in Latin American municipalities

Leon-Silva,

Perea-Khalifi

2024

International Public Management Journal

View full text Add to dashboard Cite

Improving social media use for disaster resilience: challenges and strategies

Cited by 6 publications

References 60 publications

Use of Social Media in Disaster Management: Challenges and Strategies

Use of Social Media in Disaster Management: Challenges and Strategies

A Perceived Risk Index Leveraging Social Media Data: Assessing Severity of Fire on Microblogging

Crisis management through citizen engagement on Twitter: The case of the covid-19 pandemic in Latin American municipalities

Contact Info

Product

Resources

About