Improving Public Service Delivery for Growth Oriented Governance: Challenges Before Bureaucracy

Abstract

Public service delivery is one of the most significant and critical aspects of good governance because it touches the lives of millions of people. India is a developing country and it is through better public service delivery that inclusive and sustainable socio-economic development can be achieved. There is a great deal of public dissatisfaction with the present state of service delivery at all levels of government. This article highlights the criticality of improving public service delivery for growth oriented governance and the challenges before bureaucracy to achieve it. Underlining the role of service delivery bureaucracy in India, the article stresses upon the imperative need to improve the service delivery mechanism especially in areas like education, health care, urban and rural inji•astructure and employment generation. Various challenges and constraints being faced by the bureaucracy need to be addressed through multi-pronged strategies. The article finally highlights the need to have effective public management of our resources and to create open, transparent and accountable systems of public service delivery.DELIVERY OF PUBLIC SERVICES PUBLIC SERVICE delivery system is the most crucial and critical significance in the entire gamut of governance in a nation, and improvement of public service delivery is perhaps the most important aspect of good governance. Public service delivery affects the lives of *The ideas expressed are the personal opinions of the authors. IMPROVING PUBLIC SERVICE DELIVERY I 35 ABHISHEK JAIN AND AARUSHI JAINalmost every citizen of a country in direct or indirect terms. It also affects the entire life-cycle of a citizen right from the birth (or even pre-birth) till death (or even post-death).The importance of improving the public service delivery is all the more crucial in a developing country like India which has to cater to a billion plus population.Public services are generally considered essential for modem life, and are provided to citizens by a Government. These services normally include: (i) Education; (ii)Public Transportation; (iii) Broadcasting & Communications; (iv) Electricity and Gas; ( 1•) Fire Service; (vi) Healthcare; (vii) Police Service; (viii) Waste Management; and (ix) Water Services '

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