Improving public employment service delivery in developing countries: right servicing through the cognitive information processing approach

Toh, Ruby; Sampson, James P.

doi:10.1080/03069885.2019.1577357

Cited by 7 publications

(8 citation statements)

References 11 publications

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“…Over 180 empirical studies have drawn on CIP theory, demonstrating its applicability to the study of career interventions ( Wu, 2018 ). CIP theory has been successfully applied to a wide range of career services, including assessment, counseling, and other forms of support; its application in schools, career centers, and other organizations also indicates its relevance to the topic ( Toh and Sampson, 2021 ). A CIP-based career course was designed for undergraduates which positively affected students’ career decision-making states and skills, their knowledge of the next steps to take, and their anxiety about careers ( Osborn et al, 2020 ).…”

Section: Literature Reviewmentioning

confidence: 99%

An Online Career Intervention for Promoting Chinese High School Students’ Career Readiness

Chen

Ling

et al. 2022

Front. Psychol.

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To assist Chinese high school students in improving their career readiness and tackling career decision-making difficulties, we designed a synchronous online career intervention based on the Cognitive Information Processing (CIP) theory during the Covid-19 pandemic. The online career intervention consisted of a series of career courses to develop high school students’ knowledge and skills in career planning, career assessments for exploring their vocational interests and academic self-concept, and a database providing basic information about university majors. To evaluate the intervention’s effectiveness, 957 10th grade students were recruited in the study, 601 participants (girls = 227, boys = 324) were randomly assigned to the experimental group (online career intervention), and 356 (girls = 159, boys = 197) participants were randomly assigned to the control group (no any career interventions). All participants completed a pre- and post-intervention assessment of their career maturity, vocational identity and career decision-making difficulties. Results indicated that the online intervention significantly increased high school students’ career readiness and reduced their career decision-making difficulties. The practical implications of this research for online career interventions directed at Chinese high school students are also discussed.

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Section: Literature Reviewmentioning

confidence: 99%

An Online Career Intervention for Promoting Chinese High School Students’ Career Readiness

Chen

Ling

et al. 2022

Front. Psychol.

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“…The 'RightServicing' approach developed by the IBM Cúram Research Institute (Duggan, 2013;Lee-Archer, 2012;O'Riordan & Duggan, 2014) provides an alternative differentiated service delivery model for organizations providing social, welfare, and workforce services within the public sector. The goal of 'RightServicing' is to deliver the 'right' level of public services to achieve a desired outcome where clients are neither over-served nor underserved (Toh & Sampson, 2019). This is very similar to the goal of the CIP differentiated servicedelivery model, which is, "to provide the right resource, used by the right person, with the right level of support, at the lowest possible cost" thus avoiding overserving and underserving clients in relation to their needs (Sampson, 2008, p. 6).…”

Section: Complementary Models For Differentiated Service Deliverymentioning

confidence: 99%

“…Another similarity between the two models is that each have three levels of service delivery, with CIP having self-help, brief staff-assisted, and individual case-managed services, and 'RightServicing' having self-managed, facilitated, and managed services. Additional similarities include: (a) placing client needs assessment early in the service delivery process; (b) allocating the duration of practitioner time spent with clients in relation to the extensiveness of client problems faced and barriers encountered, which is essential in providing the substantial time needed to address the complex needs of some clients; (c) moving between levels of service delivery as client needs change; (d) using information and communication technology (ICT) to optimize the capabilities of practitioners and technology in meeting demand for assistance; and (e) using paper-based and electronic service delivery tools to improve the accessibility of resources to clients (Toh & Sampson, 2019).…”

Section: Complementary Models For Differentiated Service Deliverymentioning

confidence: 99%

An Introduction to Cognitive Information Processing Theory, Research, and Practice

Sampson¹,

Osborn²,

Bullock-Yowell³

et al. 2020

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The primary purpose of this paper is to introduce essential elements of cognitive information processing (CIP) theory, research, and practice as they existed at the time of this writing. The introduction that follows describes the nature of career choices and career interventions, and the integration of theory, research, and practice. After the introduction, the paper continues with three main sections that include CIP theory related to vocational behavior, research related to vocational behavior and career intervention, and CIP theory related to career interventions. The first main section describes CIP theory, including the evolution of CIP theory, the nature of career problems, theoretical assumptions, the pyramid of information processing domains, the CASVE Cycle, and the use of the pyramid and CASVE cycle. The second main section describes CIP theory-based research in examining vocational behavior and establishing evidence-based practice for CIP theory-based career interventions. The third main section describes CIP theory related to career intervention practice, including theoretical assumptions, readiness for career decision making, readiness for career intervention, the differentiated service delivery model, and critical ingredients of career interventions. The paper concludes with regularly updated sources of information on CIP theory.

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“…As capability and complexity intersect, four possible categories of career readiness emerge: someone who is low in both, high in both, high capability but low complexity, and low capability and high complexity. To effectively address different client decision‐making readiness levels, a differentiated career service model is recommended (Sampson et al., 2020 , Sampson, 2008 ; Toh & Sampson, 2019 ).…”

Section: Cognitive Information Processing Theorymentioning

confidence: 99%

“…One option for solving this problem is to use a differentiated service delivery model, such as cognitive information processing theory in the design of combined mental health and career services (Sampson, 2008 ; Sampson et al., 2020 , Toh & Sampson, 2019 ). The differentiated service‐delivery model uses screening readiness for career decision‐making assessment to match level of client need (low, moderate, and high) with the level of counseling support provided (self‐help, brief staff‐assisted, and individual case‐managed services).…”

Section: Implications For Various Roles Of Cpsmentioning

confidence: 99%

Career practitioners’ response to career development concerns in the time of COVID‐19

Osborn

Hayden

Marks

et al. 2022

The Career Development Quart

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The COVID-19 pandemic has had a world-wide impact on all areas of individuals' health, including physical, psychological, financial, familial, social, and vocational. In the United States, the unemployment rate rose from 3.5% (5.8 million) to 13.3% (21 million) in May 2020 before dropping to 7.9% in October 2020. Cognitive information processing (CIP)is one career theory that addresses career needs of clients and society. In this article, we examine the impact of COVID-19 on mental health and wellness, highlight differences for marginalized groups, and demonstrate how CIP theoretical elements may have been impacted by COVID-19, and provide strategies enhancing client growth in these domains during a time when largescale social and physical distancing is recommended. The CIP-based differentiated service delivery model is also described as a means for extending and providing access to career services. K E Y W O R D Scognitive information processing theory, COVID-19, access, strategies, career practitioner Career counseling clients' life experiences, needs, and considerations have increased in complexity as a result of COVID-19. While the primary impact of the COVID-19 pandemic has been a physical health crisis for individuals and health care systems, secondary impacts are clearly evident in mental health (World Health Organization, 2020) and the economy (Carter et al., 2020). "Primary impacts of an outbreak are defined as the direct and immediate consequences of the epidemic on human health. Secondary impacts are defined as those caused by the epidemic indirectly, either through the effect of fear on the population or as a consequence of the measures taken to contain and control it" (UNICEF, 2020, p. 1). Demand for health services will increase as a result of poor mental health and negative lifestyle changes (Carter et al., 2020). Maani and Galea (2020) reported that high rates of unemployment caused by COVID-19 will be associated with increased mental health problems, resulting

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Improving public employment service delivery in developing countries: right servicing through the cognitive information processing approach

Cited by 7 publications

References 11 publications

An Online Career Intervention for Promoting Chinese High School Students’ Career Readiness

An Online Career Intervention for Promoting Chinese High School Students’ Career Readiness

An Introduction to Cognitive Information Processing Theory, Research, and Practice

Career practitioners’ response to career development concerns in the time of COVID‐19

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