Improving Patient Experience In Healthcare Processes: Discrete Event Simulation-based Approach
Yusta Wilson Simwita
Abstract:In an effort to improve patient experience, hospitals face pressure to streamline care processes. This study used discrete event simulation to investigate strategies to improve patient experience in the treatment process characterized by long waiting times. The study proposes a new model of care whereby trained non-surgeons, such as physiotherapists and registered nurses, are involved in treating patients with minor orthopaedic cases. This proposition is expected to have a positive effect by reducing patient w… Show more
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