Improving patient–doctor communication through the use of ‘receipts’

Larsen, Jan-Helge; Nordgren, Gunnar

doi:10.1080/14739879.2018.1483210

Cited by 2 publications

(2 citation statements)

References 11 publications

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“…Our findings also indicate that the embarrassment that adolescent males experience when revealing their troubles is compounded by traditional notions of masculinity [ 27 , 47 ]. GPs can ease such embarrassment by using verbal or non-verbal emotional validation [ 50 ]. It has however been suggested that adolescent males interpret facial expressions differently than adults, more often finding neutral faces angry than adults do [ 51 ].…”

Section: Discussionmentioning

confidence: 99%

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They are my worries, so it’s me the doctor should listen to—adolescent males’ experiences of consultations with general practitioners

Haraldsson,

Johnsson,

Tindberg

et al. 2024

BMC Prim. Care

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Background Many adolescent males visit a general practitioner regularly, yet many report unmet health needs and negative experiences. This indicates a gap between provided healthcare and the needs of adolescent males. In order to improve adolescent males’ possibilities to discuss their health concerns with general practitioners, the study’s aim was to explore and describe how adolescent males understand and assign meaning to their experiences of consultations with general practitioners. Methods This qualitative study was conducted at two healthcare centres in mid-Sweden in 2022. Nine males 15 to 19 years old described their experiences in semi-structured interviews immediately after consulting a general practitioner, regardless of reason for the consultation and whether or not accompanied by a parent. The analysis was guided by thematic analysis according to Braun & Clarke and reflective lifeworld theory’s concepts of openness and sensitivity. Results One overarching theme, To be listened to, and three themes were developed: To handle insecurity and uneasiness, To be understood and cared for, and To get parental support on his terms. In a good appointment, the general practitioner cares about him, listens attentively, and takes him seriously. More importantly, the general practitioner’s understanding permeates the consultation, so that all aspects of it is adapted to him. The adolescent males doubted their ability to express themselves and to understand what would happen in the consultation, and therefore feared being dismissed without receiving any help. Such difficulties may be due to unfinished neurocognitive development and inexperience. They struggled with embarrassment, partly due to notions of masculinity, and strived to balance their needs of parental support, privacy, and being the one that the doctor listens to. Conclusions We argue that adolescent males are particularly vulnerable due to on-going neurocognitive and emotional development, inexperience, and notions of masculinity. However, good experiences can be generated through rather simple means. Adolescent males need individual adaptations demonstrating that they are cared for, understood and taken seriously. Furthermore, they need an unhurried pace to facilitate understanding, verbal affirmations to mitigate embarrassment, and help in navigating parental involvement.

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Section: Discussionmentioning

confidence: 99%

“…As non-verbal validation might be misunderstood, we recommend a generous use of verbal emotional validation, i.e. affirmative expressions conveying understanding such as “That must be hard for you” [ 50 ].…”

Section: Discussionmentioning

confidence: 99%