Improving motivation and performance among frontline healthcare workers in rural India

Meyer, Rustin D.; Kanfer, Ruth; Burrus, Carla J.

doi:10.4324/9781315682419-8

Cited by 2 publications

(1 citation statement)

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“…However, we assert that the benefits of research and practice in I-O psychology might be of as great, if not greater, benefit to impoverished workers than to large corporations. For example, I-O psychologists can assist in the effective design and delivery of information and communication technology (ICT) interventions for impoverished workers to help career and workforce development (Behrend, Gloss, & Foster Thompson, 2013), design and support the training of nascent entrepreneurs in lower-income countries (Gielnik & Frese, 2013), and help to understand and support the motivation of health workers who serve populations living in poverty (Meyer, Kanfer, & Burrus, 2016).…”

Section: The Problem Of Poverty For Science and Practicementioning

confidence: 99%

From Handmaidens to POSH Humanitarians: The Case for Making Human Capabilities the Business of I-O Psychology

Gloss

Carr

Reichman³

et al. 2017

Ind. Organ. Psychol.

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Industrial-organizational (I-O) psychology has begun to shed its reputation as a handmaiden to corporate and managerial interests, in part, through its engagement with humanitarian concerns. However, as highlighted by recent commentary, I-O psychology still has a decidedly POSH perspective on the world; that is, it has focused on Professionals who hold Official jobs in a formal economy and who enjoy relative Safety from discrimination while also living in High-income countries. This POSH perspective reflects an underlying bias away from people living in multidimensional poverty. We empirically illustrate some of the connections between a POSH perspective and poverty by reviewing 100 years of research in I-O psychology, and then we make a case for why a neglect of people living in poverty undermines the discipline's science, its practice, and its humanist charge. As moral justification for greater engagement with humanitarian concerns and as a guide to navigate the difficult ethical quandaries involved in doing so, we suggest that I-O psychologists should consider the capability approach. We discuss the concept of human capabilities, relate it to I-O psychology, and demonstrate its utility in the form of three hypothetical scenarios. Perhaps our most controversial claim is that there is a moral imperative for I-O psychology to overrepresent people living in the deepest forms of poverty in both its science and practice.

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Section: The Problem Of Poverty For Science and Practicementioning

confidence: 99%

From Handmaidens to POSH Humanitarians: The Case for Making Human Capabilities the Business of I-O Psychology

Gloss

Carr

Reichman³

et al. 2017

Ind. Organ. Psychol.

View full text Add to dashboard Cite

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Effects of team-based goals and non-monetary incentives on front-line health worker performance and maternal health behaviours: a cluster randomised controlled trial in Bihar, India

et al. 2019

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IntroductionWe evaluated the impact of a ‘Team-Based Goals and Incentives’ (TBGI) intervention in Bihar, India, designed to improve front-line (community health) worker (FLW) performance and health-promoting behaviours related to reproductive, maternal, newborn and child health and nutrition.MethodsThis study used a cluster randomised controlled trial design and difference-in-difference analyses of improvements in maternal health-related behaviours related to the intervention’s team-based goals (primary), and interactions of FLWs with each other and with maternal beneficiaries (secondary). Evaluation participants included approximately 1300 FLWs and 3600 mothers at baseline (May to June 2012) and after 2.5 years of implementation (November to December 2014) who had delivered an infant in the previous year.ResultsThe TBGI intervention resulted in significant increases in the frequency of antenatal home visits (15 absolute percentage points (PP), p=0.03) and receipt of iron-folic acid (IFA) tablets (7 PP, p=0.02), but non-significant changes in other health behaviours related to the trial’s goals. Improvements were seen in selected attitudes related to coordination and teamwork among FLWs, and in the provision of advice to beneficiaries (ranging from 8 to 14 PP) related to IFA, cord care, breast feeding, complementary feeding and family planning.ConclusionResults suggest that combining an integrated set of team-based coverage goals and targets, small non-cash incentives for teams who meet targets and team building to motivate FLWs resulted in improvements in FLW coordination and teamwork, and in the quality and quantity of FLW–beneficiary interactions. These improvements represent programmatically meaningful steps towards improving health behaviours and outcomes.Trial registration numberNCT03406221

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Improving motivation and performance among frontline healthcare workers in rural India

Cited by 2 publications

References 1 publication

From Handmaidens to POSH Humanitarians: The Case for Making Human Capabilities the Business of I-O Psychology

From Handmaidens to POSH Humanitarians: The Case for Making Human Capabilities the Business of I-O Psychology

Effects of team-based goals and non-monetary incentives on front-line health worker performance and maternal health behaviours: a cluster randomised controlled trial in Bihar, India

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