Abstract:Purpose: The paper critically examines the nexus between Knowledge Management Practices (KMP) and service delivery in libraries through a detailed review of relevant literature. Special attention was placed on university libraries given their relatively robust system and structures for KMP. The paper also explores how the Socialization, Externalization, Combination and Internalization (SECI) model of Knowledge Management (KM) serves as a tool for the improvement of service delivery in libraries.
Method: The ap… Show more
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