Improving Human Resource Performance Through Discipline and Work Environment and Motivation as a Moderating Variable (Case Study of Gojek Drivers in Bandar Lampung)

Abstract

Gojek is a business entity that operates in the motorcycle taxi transportation service sector, whose main function is to connect passengers with motorcycle taxis. Gojek is often used by residents of metropolises, and one of them is the city of Bandar Lampung. This research was carried out in order to find out the influence of discipline, work environment, and motivation on performance, as well as motivation on the work environment and performance of Gojek drivers in Bandar Lampung. This study uses quantitative methods, using a sample of 101, namely all Gojek drivers in Bandar Lampung. Then the study method uses PLS (partial least squares) statistical software with the inner weight equation. The results of this analysis are that discipline and the work environment do not influence performance, then motivation influences performance, and motivation also influences the work environment and performance. For drivers, it is best to improve performance based on more significant aspects such as managing time more effectively, and for future researchers, the importance of using broad variables is very significant to determine results that can be improved on discipline variables, work environment to improve the performance of Gojek drivers in Bandar Lampung, and skills in designing questionnaires are crucial to achieve maximum results. Keywords: performance, motivation, discipline, work environment