“…The analysis links distress felt by voice-hearers to different patterns of impoliteness in the heard voice. The second section of the collection focuses on interactions in healthcare settings and comprises three chapters which suggest improvements for HIV/AIDS consultations in Malawi (Chimbwete-Phiri and Schnurr, 2020), analyse empathy in Dutch chat counselling (Stommel and Lamerichs, 2020) and examine the narrative functions of online health language (Thurnherr et al, 2020). In chapters by Atanasova and Koteyko (2020) and Tang and Rundblad (2020), the third part of the collection examines illness in the mass media whilst the fourth offers four chapters which address professional practice.…”