In collaboration with third sector organisation Alzheimer's Society, a new initiative to support patients with memory problems in a general hospital has been launched. Alzheimer's Society support workers hold two weekly drop-in sessions at Heartlands hospital to provide information and plan community follow-up visits. A service evaluation was conducted with semi-structured staff and carer interviews regarding their views on the service, and attendance data to the Alzheimer's Society sessions were recorded. Between August and December 2013, 196 individuals visited the Alzheimer's Society in Heartlands hospital. Of these, 18 individuals received referrals to access community services, and carers recommended that a similar service should exist in other hospitals. Staff believed this service complements patients' care pathway, and can help to reduce carer burnout. Recommendations include expanding the service, and introducing dementia cafés. The evaluation should be repeated in 12 months to gather further results on attendance and service-user feedback.