2021
DOI: 10.14569/ijacsa.2021.0121132
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Improving Customer Churn Classification with Ensemble Stacking Method

Abstract: Due to the high cost of acquiring new customers, accurate customer churn classification is critical in any company. The telecommunications industry has employed single classifiers to classify customer churn; however, the classification accuracy remains low. Nevertheless, combining several classifiers' decisions improves classification accuracy. This article attempts to enhance ensemble integration via stack generalisation. This paper proposed a stacking ensemble based on six different learning algorithms as th… Show more

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Cited by 12 publications
(6 citation statements)
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“…Fourth, the performance of smart contract anomaly analysis in previous studies is still at a moderate level. For example, the 95% precision rate and 69% recall rate [32] can still be improved by adapting the ensemble approach to overcome the weaknesses of individual models [41][42][43]. Fifth, the problem of balancing the distribution of data labels on the data set interferes with the model's performance.…”
Section: *Author For Correspondencementioning
confidence: 99%
“…Fourth, the performance of smart contract anomaly analysis in previous studies is still at a moderate level. For example, the 95% precision rate and 69% recall rate [32] can still be improved by adapting the ensemble approach to overcome the weaknesses of individual models [41][42][43]. Fifth, the problem of balancing the distribution of data labels on the data set interferes with the model's performance.…”
Section: *Author For Correspondencementioning
confidence: 99%
“…Awang et al [18] used stacking generalization for integration classification and compared stacking ensemble with bagging and boosting algorithms for performance comparison, concluding that stacking integration is superior in application. The above literature uses the traditional Stacking model, and there is no corresponding improvement for the application field.…”
Section: Related Workmentioning
confidence: 99%
“…Stacking often accounts for a variety of weak learners [18]. Stacking architecture improves the accuracy of classification over a single classifier as it uses various ways to solve classification problems [19].…”
Section: Ensemble Stackingmentioning
confidence: 99%