Improving client value: Insights from India, Kenya, and the Philippines

Matul, Michal; Tatin-Jaleran, Clemence; Kelly, Eamon

doi:10.5848/ilo.978-9-221257-45-5_17

Cited by 11 publications

(16 citation statements)

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“…The contribution (abuloy) usually covers only the funeral costs and leaves little resources for the bereaved family to readjust their income strategy. Some organizations have 'formalized' the practice of abuloy and require their members to contribute an ex ante amount of money per month for a death benefit (Matul, Tatin-Jaleran and Kelly, 2011). Although no explicit link has been made between such a self-insurance scheme and addressing loss and damage associated with the adverse effects of climate change, informally such a scheme can help communities create a buffer against financial shocks experienced after disasters, including as a result of climate change, by pooling their resources.…”

Section: Financial Risk Retention ('Self-insurance')mentioning

confidence: 99%

Characterizing loss and damage from climate change

et al. 2014

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Item 10 of the provisional agenda Approaches to address loss and damage associated with climate change impacts in developing countries that are particularly vulnerable to the adverse effects of climate change to enhance adaptive capacity 1-Activities to be undertaken under the work programme A literature review on the topics in the context of thematic area 2 of the work programme on loss and damage: a range of approaches to address loss and damage associated with the adverse effects of climate change Note by the secretariat Summary This literature review presents findings from available scientific evidence and other documentation on a range of approaches employed today in four regions of the world to address loss and damage associated with the adverse effects of climate change. The literature review focuses on the types of approach and their levels of application, in particular examining the foundational resource requirements and cost-effectiveness of and the lessons learned from such approaches. The review follows a regional perspective, corresponding to the regional expert meetings for Africa, Latin America, Asia, and small island developing States which have taken place during 2012 as components of the work programme on loss and damage under the Subsidiary Body for Implementation. 1 Decision 1/CP.16, paragraphs 26-29.

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Section: Financial Risk Retention ('Self-insurance')mentioning

confidence: 99%

Characterizing loss and damage from climate change

et al. 2014

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“…Affordable is providing value for money at the price where the target audience even with limited paying capacity, they are still able to pay. 29 Matul, et al analyzed 15 microinsurance schemes in several countries using PACE. Matul reviewed the collection of products in Kenya; it was found that the list of required documents was often too long.…”

Section: Figurementioning

confidence: 99%

Developing Value Based Services for Indonesian Microtakaful

Firdaus

2019

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<p>Otoritas Jasa Keuangan (OJK) found that the poor and low income people were reluctant to join as insurance participants. OJK has conducted many socialization activities about microinsurance for low-income people which aimed to increase their literacy of insurance. SMES (Sederhana – Mudah – Ekonomis – Segera) services aim to increase insurance inclusion. The study aims to propose a model of value-based service on microtakaful. The service refers to SMES (Sederhana – Mudah – Ekonomis – Segera) and Maslahah Performa value. SMES value to explain the value expected by takaful participants. Maslahah performa to explain the fulfillment of needs to sharia demands by takaful operator. The SMES variable is developed into various sub variables according to SEOJK. Maslahah performa is elaborated to get worship orientation variables and internal process orientation which then be developed into various sub variables. The sub-variable weight is determined according to the importance level of each sub variable. The research finds that a value-based microtakaful service model can be derived from the SMES approach and maslahah performa. There is a linkage between the value-based microtakaful service according to participant expectation and spirituality and sustainability. The reasearch will contribute to increase literacy of microinsurance.</p>

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“…First, Magnoni and Zimmerman () and Matul et al . () do not explicitly acknowledge that value may have several dimensions. Second, even though they incidentally take on a marketing perspective (and refer to such issues as service quality, client satisfaction and potential misperception of the value offered), they focus on the economic benefits that can be expected, in the sense of an increase in people's welfare.…”

Section: Conceptual Frameworkmentioning

confidence: 99%

“…This motivates our investigation into when and why clients perceive value in micro life insurance. Microinsurance stakeholders define client value as the added value—in comparison to other available risk coping mechanisms—of having insurance either when claims are made or as a result of the changed behavior caused by owning a policy and trusting that it will be honored (Magnoni & Zimmerman, , p. 5) or as ‘reducing vulnerability due to improved risk‐management practices that then contributes to improved well‐being’ (Matul et al ., , p. 1). Although useful as a starting point to think about client value, these definitions largely ignore the marketing literature of the past 25 years .…”

Section: Introductionmentioning

confidence: 99%

“…A growing number of institutions have in the last decade thus started to offer microinsurance policies, which are specifically targeted at low‐income people. However, uptake of microinsurance generally falls short of projections, which has recently made stakeholders focus on client value (Magnoni & Zimmerman, ; Matul, Tatin‐Jaleran & Kelly, ; McCord, Magnoni & Zimmermann, ). In a vastly underserved market with potentially high demand for microinsurance, it is understood that low uptake can either be a sign of poorly designed insurance products or of misperceptions about the value of these products (Matul et al ., ).…”

Section: Introductionmentioning

confidence: 99%

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Client Perceptions of the Value of Microinsurance: Evidence from Southern Ghana

Giesbert

Steiner

2015

J of Intl Development

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The uptake of microinsurance in developing countries falls short of projections, which has recently made stakeholders focus on client value. This article investigates when and why clients of a micro life insurance product in Ghana perceive value, using data from focus group discussions. We show that value depends not only on costs and monetary benefits but also on the service quality, emotions and social benefits that are associated with the product. Perceptions of high or low value can be explained by how expectations compare with actual experiences with the insurance as well as the specific client context. Peers strongly influence each other in their value perceptions.

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Improving client value: Insights from India, Kenya, and the Philippines

Cited by 11 publications

References 0 publications

Characterizing loss and damage from climate change

Characterizing loss and damage from climate change

Developing Value Based Services for Indonesian Microtakaful

Client Perceptions of the Value of Microinsurance: Evidence from Southern Ghana

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