Improving Business Process Model Quality Using Domain Ontologies

Abstract

This paper addresses the issue of improving quality of business process (BP) models by exploiting domain knowledge. Indeed, business process models reflect the business processes of companies. The success of these processes has a direct and undeniable impact on business operations success. Managing them through their underlying models helps improving their effectiveness, consistency, and transparency. BP modeling aims at a better understanding of processes, allowing deciders to achieve strategic goals of the company. However, several studies from the literature showed that in experienced system analysts often produce low-level quality. This situation is partly due to lack of domain knowledge. In this paper, we propose to support this modeling effort with an approach that uses domain knowledge to improve the semantic quality of BP models. We suggest to use ontologies as a mean to capture domain knowledge and meta-modeling techniques to deal with BP models independently of languages in which they are expressed. Our contribution is threefold: (1) the meta-models describing both a domain ontology and a BP model are described, (2) the alignment between the concepts of both meta-models is defined and illustrated, (3) a set of Object Constraint Language mapping rules is provided. A simple case study illustrates the process.

A conceptual ontological framework for managing the social business process to enhance customer experience

“…Integrating BPM and KM is preferably capable of eliminating this vulnerability (Si‐Said Cherfi, Ayad, & Comyn‐Wattiau, 2013). Nevertheless, this integration alone does not guarantee adequate guidance or any extension in creating significant value.…”