“Impressive?” Credentials, family photographs, and the perception of therapist qualities

Devlin, Ann Sloan; Donovan, Sarah A.; Nicolov, Arianne; Nold, Olivia; Packard, Andrea; Zandan, Gabrielle

doi:10.1016/j.jenvp.2009.08.008

Cited by 33 publications

(48 citation statements)

References 37 publications

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“…Research over the years (Anthony & Watkins, 2007;Baack, 2015;Bedi & Duff, 2014;Maslow & Mintz, 1956;Mintz, 1956) has shown that though no single artistic quality may bring about changes in the perception of the client, the holistic aspect of an aesthetic environment seemed to bring about stress reduction, increased pain tolerance, productivity and efficient reduction in attentional fatigue (Bringslimark, Hartig, & Patil, 2009), and positive judgements about the characteristics of qualification, friendliness and energy (Devlin et al, 2009). Such a soothing space for counselling is important not only for the client but also for the therapist working within it (Pearson & Wilson, 2012).…”

Section: Evidence-based Counselling Environmentmentioning

confidence: 99%

“…Evidence‐based designs for healthcare facilities focus on the constituent parts of the materials or texture of the fabric used in the facility; the ambience which includes lighting, amount of noise and temperature; the design of the establishment like the dimensions, colour and layout; and certain psychological aspects like easy accessibility and safety (Codinhoto, Aouad, Kagioglou, & Cooper, ). Research over the years (Anthony & Watkins, ; Baack, ; Bedi & Duff, ; Maslow & Mintz, ; Mintz, ) has shown that though no single artistic quality may bring about changes in the perception of the client, the holistic aspect of an aesthetic environment seemed to bring about stress reduction, increased pain tolerance, productivity and efficient reduction in attentional fatigue (Bringslimark, Hartig, & Patil, ), and positive judgements about the characteristics of qualification, friendliness and energy (Devlin et al, ). Such a soothing space for counselling is important not only for the client but also for the therapist working within it (Pearson & Wilson, ).…”

Section: Introductionmentioning

confidence: 99%

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Physical framework for a counselling environment in India: Thematic analysis of counsellors' perceptions

Dey

Kumar

2020

Couns and Psychother Res

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The influence of the physical environment on the counselling process is an inevitable part of a counselling session. However, there is little insight in Indian research into the desirable elements of the physical environment of the counselling room that helps facilitate a counselling session. Interviews were conducted with 10 professional counsellors in India. Thematic analysis of the data brought out various Basic and Organising themes under the following three Global themes: (a) Elements of the physical framework; (b) Counsellor's perspectives about the physical framework in counselling; and (c) Motivation to build a framework. The findings show how counsellors can systematise the physical framework to help construct the counselling session effectively.

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Section: Evidence-based Counselling Environmentmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Physical framework for a counselling environment in India: Thematic analysis of counsellors' perceptions

Dey

Kumar

2020

Couns and Psychother Res

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“…Moreover, Kerr and Dell () and Amira and Abramowitz () found that decor had no influence on participants’ impressions of therapists, while Devlin et al. () found family pictures had no significant impact on clients’ judgements of therapists, although framed and displayed qualifications displayed promoted more positive judgement of the counsellor. Finally, Baack () found that the room set‐up, whether inclusive of decorative features or not, had no significant impact on experiences of anxiety.…”

Section: Introductionmentioning

confidence: 99%

An exploratory study of clients’ experiences and preferences for counselling room space and design

Sanders

Lehmann

2018

Couns and Psychother Res

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Background Elements of the built environment can impact on an occupant's frame of mind, their interaction with other occupants and their physiological state. It is anticipated that counselling spaces will have some influence on clients’ thoughts, feelings and behaviours and potentially affect the therapeutic process. Aim To examine clients’ experiences and perspectives of counselling room design, with the aim of identifying what they considered to be an “ideal” counselling room. Method A descriptive qualitative design was employed to examine 15 clients’ perspectives of counselling spaces. Semi‐structured interviews and a previously unused method of model design, in which participants created and recreated models of counselling rooms, were used to encourage participants to express their views of these spaces. Findings Thematic analysis revealed an interaction between physical–spatial features and clients’ thoughts and feelings. The driving force behind clients’ design preferences was the desire for a sense of physical and emotional comfort, which was achieved by creating a welcoming, relaxed and homely environment that promoted a sense of safety and security. Moreover, an association between clients’ opinions of the counsellor and the space in which they were counselled was revealed. Implications The design and layout of counselling rooms affect clients, particularly women who are feeling vulnerable. While we cannot create a space that fulfils every client's needs, we believe that clients should be included in the decision‐making process to promote their sense of safety and comfort because this impacts on the therapeutic practice.

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“…Results showed that perceived quality of care was greater for waiting rooms that were nicely furnished, well-lighted, contained artwork, and were warm in appearance, versus waiting rooms that had outdated furnishings, were dark, contained no art-work or poor quality reproductions, and were cold in appearance. The impact of the features of counseling office environments on people' perceptions has also been studied, revealing that, for example, softness/personalization and order are associated with perceptions of how bold, friendly, and qualified the therapist in the office was likely to be (Nasar and Devlin, 2011), and that the display of credentials is associated with therapists' qualifications and energy (Devlin et al, 2009).…”

Section: Introductionmentioning

confidence: 99%

Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

et al. 2013

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a b s t r a c tThis study analyses the processes through which the physical environment of health care settings impacts on patients' well-being. Specifically, we investigate the mediating role of perceptions of the physical and social environments, and if this process is moderated by patients' status, that is, if the objective physical environment impacts inpatients' and outpatients' satisfaction by different socialpsychological processes. Patients (N ¼ 206) evaluated the physical and social environments of the care unit where they were receiving treatment, and its objective physical conditions were independently evaluated by two architects. Results showed that the objective environmental quality affects satisfaction through perceptions of environmental quality, and that patients' status moderates this relationship. For inpatients, it is the perception of quality of the social environment that mediates the relationship between objective environmental quality and satisfaction, whereas for outpatients it is the perception of quality of the physical environment. This moderated mediation is discussed in terms of differences on patients' experiences of health care environments.

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“Impressive?” Credentials, family photographs, and the perception of therapist qualities

Cited by 33 publications

References 37 publications

Physical framework for a counselling environment in India: Thematic analysis of counsellors' perceptions

Physical framework for a counselling environment in India: Thematic analysis of counsellors' perceptions

An exploratory study of clients’ experiences and preferences for counselling room space and design

Inpatients’ and outpatients’ satisfaction: The mediating role of perceived quality of physical and social environment

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