Importance-Performance Analysis (IPA) of Service Quality for Virtual Reality Golf Center

Kwon, Jaeyoon; chung, taerin

doi:10.5539/ijms.v10n3p30

Cited by 4 publications

(6 citation statements)

References 25 publications

(34 reference statements)

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“…The use of IPA in the sports sector has increased notably in recent years [15,18,19,22,25], including in golf [28,29]. However, although there are studies applying this type of analysis in golf user participants [27], there are no references in the literature that use the IPA on the perception of golf managers.…”

Section: Discussionmentioning

confidence: 99%

“…More specifically, the IPA has also been used in the field of golf as a management tool [27] and for evaluation of golf customer satisfaction [28], for the study of the quality of service of a virtual reality center [29], to identify the most important aspects in young consumers of golf clothing [30], to evaluate the most important aspects of the condition of the golf course turf among consumers and turf managers [31], etc. However, there are no studies on the perception of golf managers and users that compare the importance and valuation of both with respect to the elements of the service.…”

Section: Introductionmentioning

confidence: 99%

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Using Importance–Performance Analysis (IPA) to Improve Golf Club Management: The Gap between Users and Managers’ Perceptions

2023

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This work is carried out in order to provide new evidence on the usefulness of the Importance–Performance Analysis (IPA) in the management of golf courses, identifying the main strengths, weaknesses, and discrepancies between managers and users. This information will make it possible to identify potentially mistaken beliefs of managers regarding the service and to design improvement strategies based on the results. The participants were 11 managers, with an average age of 35.4 years (σ 6.5), of whom 72.7% were men and 27.3% were women, and 891 users, with an average age of 47.5 years (σ 12.3), of whom 81.7% were men and 18.3% were women. The instrument used was the Q-Golf scale, and among others, it was applied to the IPA. The results obtained show how the perception of managers regarding the service is worse than that of users. Additionally, the global assessment of the users is higher than the average assessment of each of the items of the club. This positive halo effect, which is not found in the case of managers, is very interesting from the point of view of the loyalty of golf users.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Using Importance–Performance Analysis (IPA) to Improve Golf Club Management: The Gap between Users and Managers’ Perceptions

2023

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“…The IPA matrix consists of four quadrants including keep up the good job (Q1), Possible overkill (Q2), Low priority (Q3), and concentrate here (Q4) and it separated by the Centre point [11,12]. The first quadrant, "keep up the good work," reflects a product or service's key qualities and prospective competitive advantages.…”

Section: Importance -Performance Analysis (Ipa) Matrixmentioning

confidence: 99%

“…Better analysis of customer satisfaction and setting priorities for service quality changes need to consider the Importance-Performance Analysis (IPA), which was first introduced in 1977. [11]. Figure 1 highlight the concept of Importance-Performance Matrix that used in this study.…”

Section: Introductionmentioning

confidence: 99%

Importance - performance analysis of destination quality for ecotourism site in Tasik Puteri, Terengganu, Peninsular Malaysia

Hamid

Fuza

Mahmood

et al. 2022

IOP Conf. Ser.: Earth Environ. Sci.

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The aim of this study was to investigate the destination qualities (activities and facilities) at Malaysian ecotourism locations between January and March 2022 using Importance and Performance Analysis. (IPA). Those who have visited Tasik Puteri in Dungun Terengganu are the respondents. The data were analysed and interpreted using the SPSS programme including reliability analysis, importance-performance analysis, and frequency analysis. The findings highlight the Tasik Puteri in Dungun Terengganu ecotourism areas’ destination quality. The result showed that ATV activities and public facilities, such as surau, convenience stores, parking, and waqaf, are found in quadrant 1 for continuing the good work. Facilities in Quadrant 2 should receive special attention, including restrooms, security guards, shower rooms, rental equipment, restaurants, and BBQ areas. Trekking, tubing, river cruises, fishing, and paddle boating are among the low priority pursuits in quadrant 3. While other activities such as camping, swimming, jogging, waterfall, kayaking, and playground facilities make up Quadrant 4’s potential overkill. The destination management company (DMC) will use the study’s findings to improve and strategically plan the short- and long-term development of this and future ecotourism sites. The growing understanding of destination qualities for ecotourism products is highlighted in this paper, along with the academic application of IPA analysis to destination attributes.

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“…For the adjustment of golf ball speed, this system needs to simulate the real shot, so the fying speed of the golf ball should be as close to the reality as possible. In the virtual golf simulation system, it is difcult to perceive the elevation information of the green simply from the graphical point of view, so it is difcult to determine the ideal landing point of the golf ball when hitting the golf ball on the green from a long distance [16]. Terefore, this paper uses advanced coloring language technology to color the elevation of the golf course greens, aiming to provide users with sufcient information about the elevation of the green terrain.…”

Section: Golf Virtual Simulation Putting Simulator Designmentioning

confidence: 99%

Research on the Relationship between Motion Performance and User Experience of Golf Virtual Simulation Putting Simulator

Zhang¹,

Li²,

Liu

2022

Mathematical Problems in Engineering

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This paper designs and develops a virtual golf simulation putting simulator based on the existing computer technology and conducts in-depth research and analysis on the relationship between its motion performance and user experience. The network architecture of the distributed virtual golf simulation system and the scene data management model are established, based on which the server-side system design and the client-side network communication module design of the distributed virtual golf simulation system are carried out. In the requirement analysis, the functional requirements such as building VR scenes, data communication and recognition models, and the non-functional requirements such as system security and ease of use are analyzed; in the outline design, the hardware equipment and logical architecture of the automatic user experience optimization system are described; in the detailed design, the functional modules of the system are designed in detail, including VR induction experience, physiological signal dataset user experience identification, data communication, optimization strategy, and so on, and important class diagrams and flowcharts are given. The intervention effects of positive thinking training on sports performance and improving athletes’ attention and receptivity have been verified and recognized by coaches and athletes. The putting simulator in the experimental class had higher hole-in-hole parameters than the control class, a highly significant difference; the putting simulator in the experimental class had higher hole-in-hole parameters than the control class, with a highly significant difference. These 3D models may contain more detailed information. In a virtual scene, the more detailed information a model contains, the more polygons the model needs, so that the computer needs to draw many polygons per frame, which has a great impact on the real-time performance of scene drawing. The parameters of the 5-yard chip-and-shoot in the experimental class were higher than those in the control class, and there was a very significant difference between the parameters of the 15-yard chip-and-shoot in the experimental class and those in the control class. The experimental results show that the model optimization processing method and rendering acceleration technology proposed in this paper can largely improve the rendering efficiency of 3D virtual scenes.

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Importance-Performance Analysis (IPA) of Service Quality for Virtual Reality Golf Center

Cited by 4 publications

References 25 publications

Using Importance–Performance Analysis (IPA) to Improve Golf Club Management: The Gap between Users and Managers’ Perceptions

Using Importance–Performance Analysis (IPA) to Improve Golf Club Management: The Gap between Users and Managers’ Perceptions

Importance - performance analysis of destination quality for ecotourism site in Tasik Puteri, Terengganu, Peninsular Malaysia

Research on the Relationship between Motion Performance and User Experience of Golf Virtual Simulation Putting Simulator

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