Importance of Customer Service Channels, Services, and Products in Financial Culture
Fernando Escobedo,
José Joel Cruz-Tarrillo,
Eddy Miguel Aguirre Reyes
et al.
Abstract:In this context where we live, equal access and participation of young people to financial services is a pending agenda. This research aims to determine financial inclusion's influence on higher education students' financial culture. This research is carried out under the parameters of the positivist paradigm with a non-experimental cross-sectional design. It was necessary to apply non-probabilistic convenience sampling to collect the data, obtaining 920 respondents. On the other hand, the exploratory and conf… Show more
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