“…It continuously creates new knowledge (Nonaka et al, 1995) and improves the quality and productivity of knowledge (Becerra-Fernandez & Sabherwal, 2014). An example of a KT is online collaboration activities such as online discussions carried out using various media, such as social media, online communities or forums, and online learning platforms ( Widyahastuti & Tjhin, 2018;Zhao et al, 2021;Ollesch et al, 2022;Shang et al, 2022). Social media is widely used because of its flexibility and multifunctionality with various modes of communication, and an example of a globally popular social media app is WhatsApp Messenger (Leng et al,2013 ;Anireh & Amadi, 2020;Iqbal, 2022).…”