Implementing trauma-informed care practices in the workplace: a descriptive phenomenological study

Abstract

The effects of trauma are becoming more prevalent in the clinical setting, which has helped generate conversations about being more trauma-informed and providing trauma-informed care services. The principles centered around trauma-informed care could be applied to a person’s everyday life, including the work setting with the goal of creating a more trauma-informed environment for all employees. This qualitative descriptive phenomenological study aimed to investigate what trauma-informed care principles are needed in the workplace from the employee perspective to create a more trauma-informed environment. The survey instrument used in this study was a modified version of Fallot and Harris’s (2011) consumer satisfaction survey in their published article Creating Cultures of Trauma-Informed Care: A Self-Assessment and Planning Protocol. The instrument contained 13 questions, with each core question having an optional secondary question requesting additional details about the participants’ responses. The tool was categorized into four sections: safety, trustworthiness, choice and collaboration, and empowerment. Ninety participants accessed the survey through SurveyMonkey Audience, but four did not meet the criteria to participate and exited the study. The researcher was left with 86 completed surveys. The qualitative analytical tool Quirkos was employed to help analyze the data and generate themes. The category that produced the most themes was empowerment. Employees want to be viewed as a person rather than a resource to get the job done. Likewise, participants wanted to be valued and have their voices heard. To push this conversation forward, future researchers should conduct interviews face-to-face to produce more in-depth findings.