“…This study is replete with past studies on BSC implementation and its impact on organization's performance (e.g. Kaplan and Norton 1992;Crabtree and DeBusk, 2008;Davis andAlbright, 2004: Lubis, Torong, andMuda, 2016;Martello, Watson, and Fischer, 2016;de la Mano, and Creaser, 2016;Calderon Molina, Palacios Florencio, Hurtado Gonzalez, and Galan Gonzalez, 2016;Hu, Leopold-Wildburger, and Strohhecker, 2017;Gamal, and Soemantri, 2017;Singh, and Arora, 2018;Osewe, Gachunga, Senaji, and Odhiambo, 2018). According to Zolfani and Ghadikolaei (2013) the theory of Balanced Scorecard (BSC) was propounded by "David Norton, the CEO of Nolan Norton Institute, and Robert Kaplan, a professor at Harvard University" (Kaplan, Norton 1992).…”