Implementing SOP to Improve Butler Performance

Abstract

Purpose: The research is to determine whether the implementation of standard operating procedure (SOP) can improve the performance of a butler in a hotel located in Jimbaran tourist area, Bali, Indonesia, and find out the efforts that can be applied to improve the performance of the butler employees.
 Research methods: This research uses descriptive qualitative method using data collection methods such as observation method by directly observing how a hotel butler handles guests. An interview is done to butler employees, head butler and room division manager; and finally using questionnaires given to all butlers.
 Findings: All butler of the hotel executes the SOP accordingly and correctly and have also worked optimally. The implementation of the SOP that are well implemented by butler employee has a positive impact on employee performance thus they can work thoroughly, disciplined, and in an organized manner.
 Implication: SOP is very important to be implemented by butler to improve the performance of butler employees at the hotel.

Compensation Strategy to Maintain Employee Loyalty at Royal Kamuela Villas & Suites, Monkey Forest Ubud

“…Hotel can be said to be the biggest industry component in tourism (Artini et al, 2020;Cahyani et al, 2020;Dewi et al, 2019;Dewi et al, 2020 andPutra et al, 2020). It is a building in that it provides lodging services, food and beverage, and other service facilities for the general public, whether staying at the hotel or those who only use certain facilities owned by the hotel (Surya, 2019).…”

PERANCANGAN DAN PENYUSUNAN SOP & JOB DESCRIPTION PADA PT. KARIMUN SENTRAL MOBIL

“…SOP juga dibuat untuk memfasilitasi sistem yang jelas dimana di setiap proses berjalan sesuai dengan aturan dan SOP juga diartikan sebagai instruksi yang dituliskan untuk mencapai kinerja yang seragam dan memiliki fungsi tertentu (Anjani & Hati, 2021). SOP juga merupakan pedoman atau acuan dalam melaksanakan pekerjaan atau tugas dengan indikator teknis, administratif, prosedural yang sesuai dengan prosedur kerja (Artini et al, 2020).…”