Implementing IT Risk in ITSM Tools using Octave Allegro Method Based at ITSMProject

Abstract

The purpose of this research is to identify and conduct risk analysis a Analyze risk on IT Service Management Information System Tools vulnerabilities at IT Service Management project, To obtain the level of vulnerability or weakness of information and to produce a strategic recommendation to overcome the vulnerability of information in the Project, OCTAVE Allegro was used as the method. Awareness of the importance of information system security and its assets to an organization and the impact that may arise from the destruction of the information system and its assets does not seem to be getting attention for most organizations and resulting low performance on Service Management while the evaluation and analysis process is more focused on the management of critical assets owned by the Project. Conclusion of the risk assessment is recommendations on the steps to be taken protect and manage the IT Service information system critical assets at IT Service management Project and also for a better service and achieve Service Level Agreement.