“…However, some entities, out of their own volition, are already incorporating ESG information in their integrated reports (Perego et al, 2016;Churet & Eccles, 2014;Eccles & Krzus, 2010;Adams & Larrinaga-González, 2007). Recently, Camodeca and Almici (2017) have explored the content of the integrated disclosures of Italian listed companies. The authors featured material areas on commercial responsibility, including; "service quality and customer 13 satisfaction", "marketing and communications", "strategic risk", "responsible finance", "performance management", "staff training", "industrial relations", "remuneration and incentive policies", "work-life balance", and "research and innovation", among others (p.131).…”