Implementation Quality Level of Health Public Service Policy in Banten Province Local Hospital (RSUD)

Rahayuningsih, Yunia; Anggraini, Yusniah; Listyaningsih, Listyaningsih

doi:10.21787/jbp.10.2018.121-134

Cited by 4 publications

(4 citation statements)

References 3 publications

(3 reference statements)

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“…Service declarations at government agencies are outlined in service standards. Service standards are a measure used as a guide in service delivery and as a reference for assessing the quality of services that are the responsibility and promise of the organizer to the community (Anggraini & Rahayuningsih, 2021;Rahayuningsih et al, 2018). Innovation in services is divided into two parts: Product innovation refers to developing new things (Hutagalung & Hermawan, 2018), while process innovation is related to doing things differently (Agarwal et al, 2015).…”

Section: Service Process Innovationmentioning

confidence: 99%

Digitalization and Innovation of the Service Process: The Efforts to Improve the Quality of Higher Education Services in Kalimantan Island

Karya,

Haryono,

Sujarwoto

2024

J. Bina Praja

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The law mandates public services that implement its principles. Digitalization and innovation of the service processes are necessary in today's digital era. There are still many public reports on digital services in general, and there are still many private universities in Kalimantan that have category C/Good/Unaccredited, indicating that the process of digitization and service innovation in higher education services in Kalimantan has challenges that are not easy. This research aims to reveal how the efforts of the Higher Education Service Institution (LLDIKTI) Region XI in improving the quality of higher education services in Kalimantan Island and to find out the success factors and inhibiting factors in this effort. The method in this research is qualitative, with interviews and observations as primary data, while secondary data uses documentation and literature studies. Data analysis techniques use triangulation with data collection, reduction, presentation, and verification stages. The results showed that 1) There are five service digitization innovations intended for stakeholders or service users that continue to be developed to accommodate all types of services in accordance with service standards, 2) Service process innovation is carried out by changing the process flow in service standards from 12.4 days to 7.5 days, 3) The main supporting factors are digital leadership and human resources, 4) The main inhibiting factors are commitment and digital literacy. This shows that efforts are needed that must be supported by all aspects of an organization to carry out sustainable digitalization and service innovation.

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Section: Service Process Innovationmentioning

confidence: 99%

Digitalization and Innovation of the Service Process: The Efforts to Improve the Quality of Higher Education Services in Kalimantan Island

Karya,

Haryono,

Sujarwoto

2024

J. Bina Praja

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“…Social media can be used to determine the development of a topic as consideration for the policy-making process (Lawelai & Sadat, 2022) and to communicate with the public (Chatfield & Reddick, 2018). In its development, government social media (GSM) began to be used to establish open communication (Bonsón et al, 2019) and public interaction and satisfaction as the leading indicator of its success (Rahayuningsih et al, 2018;Sari, 2021;Subhan, 2016;Wahyudianto, 2015).…”

Section: Introductionmentioning

confidence: 99%

Engagement Declining on Indonesian Customs Instagram: A Content Analysis of Visual Factor

Sumarah

Pawito

Naini

2023

jsp

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Government social media offers potential as a means of communicating with the public in new, responsive, and exciting ways. Social media, especially Instagram, is starting to be used widely by the government to communicate with citizens. Unfortunately, the majority of government social media get low user engagement. Indonesian customs as a government agency sustained a significant shift in communicating through Instagram social media. This study aims to find the factors that make the difference in this phenomenon and the combination of visual codes that provide the highest engagement. A quantitative content analysis framework is used to analyze posts shared on social media. Posts converted into data form are then analyzed using statistical analysis. This study found that an engagement trend and visual factor strategy shifted on Indonesia Customs Instagram during the observation period. The results of this study are that content type, visual aesthetics, and presentation modality significantly differ from the average engagement of Indonesian Customs on Instagram. Changes in engagement occur due to changes in the combination of visual factors. Informational content type, expressive aesthetics, and lean modality in government social media posts provide the highest engagement than the combination of other variable codes. Public needs and interest in government social media are necessary to be considered for future development and management. Government social media can be an effective means of communication if it is used with a two-way communication approach between the government and the public.

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“…However, it cannot be denied that health services, especially from the public sector, still have many obstacles, especially service quality. The level of public satisfaction with services from the public sector is still low, evidenced by some research results on the quality of health services in various regions (Rahayuningsih et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

Information Service Activities on the Public Satisfaction Levels in the Public Service Mall of Palopo City

Sari

2021

J. Bina Praja

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The government continues to make paradigm changes to make the government system even better. A rigid and centralized government has now turned into a decentralized government and has an entrepreneurial spirit. For this reason, it is necessary to improve service quality on an ongoing basis for the realization of prime public services. Improvement in the quality of public services is carried out comprehensively and integrated, both internally and externally. It is necessary to make improvements and requires proper management to improve service quality. Information services provided by the Public Service Mall by the Palopo City One-Stop Investment Service (DPMPTSP) is a breakthrough that sought to increase public satisfaction in the city of Palopo. This study investigates how public satisfaction with information services was carried out by Public Service Mall (DPMPTSP). This research uses quantitative research methods with a non-random sampling technique by accidental sampling, namely anyone who coincidentally meets the researcher can be used as a sample. The results of this study indicate that the information services provided by the Public Service Mall DPMPTS Palopo City make the public feel satisfied through indicators; (1), Building an information system (2), Establishing a list of information (3), providing facilities and infrastructure (4), Information complaint services. The contribution of this research is expected to be an innovation in realizing a fast, easy, transparent, sure, and affordable government service process as well as bringing closer and providing broader services to the public.

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Implementation Quality Level of Health Public Service Policy in Banten Province Local Hospital (RSUD)

Cited by 4 publications

References 3 publications

Digitalization and Innovation of the Service Process: The Efforts to Improve the Quality of Higher Education Services in Kalimantan Island

Digitalization and Innovation of the Service Process: The Efforts to Improve the Quality of Higher Education Services in Kalimantan Island

Engagement Declining on Indonesian Customs Instagram: A Content Analysis of Visual Factor

Information Service Activities on the Public Satisfaction Levels in the Public Service Mall of Palopo City

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