Implementation of Total Quality Management: The Effect on Patient Safety Culture, Service Quality, and Its Impact on Patient Satisfaction and Private Hospital Performance in Manado City

Abstract

The purpose of this research is to determine the effect of implementation of Total Quality Management (TQM) on patient safety culture, service quality, patient satisfaction, and hospital performance. This research conducted in private hospitals in Manado City which are: GMIM Pancaran Kasih Hospital, Advent Hospital, Sitti Maryam Hospital, and Siloam Hospital. The research approach used in this research is quantitative approach.
 The population in this research is the inpatients. Data collection technique conducted by questionnaires, documentation and observation. The sampling technique used in this research is saturated sampling (census). Data analysis conducted by using path analysis with the using SPSS ver. 25.
 The result of this research shows that the implementation of Total Quality Management impacted positively significantly on patient safety culture, the implementation of Total Quality Management impacted positively significantly on hospital service quality, the implementation of Total Quality Management impacted insignificantly on patient satisfaction, the implementation of Total Quality Management impacted positively significantly on hospital performance, Patient Safety Culture impacted positively significantly on patient satisfaction, Patient Safety Culture impacted positively significantly on hospital performance, Service Quality impacted positively significantly on hospital performance, Hospital Performance impacted positively significantly on hospital performance, and Patient Satisfaction impacted positively significantly on hospital performance.

Analysis of Coffee Raw Material Inventory Control Using the EOQ (Economic Order Quantity) Method in SME Sido Luhur

“…A comparison of coffee bean inventory control between the SME Sido Luhur method and the EOQ method shows that the EOQ method is more effective, as evidenced by the fact that SME Sido Luhur uses the EOQ method and can place orders with an optimum quantity of up to 2.482 kg. The results of this study are supported by previous research statements from Heizer et al, (2015); Kurnala et al, (2018) that the Economic Order Quantity method is a method that can optimize the ordering of raw materials that can be manufactured by a company.…”

“…The Re Order Point is effective in helping businesses know when to order raw materials back in a timely manner so that inventory costs remain efficient (Indiarestu, 2016;Marina et al, 2022). The results of this study are supported by previous research statements from Deftania et al, (2022) ;Indiarestu, (2016) ;Iskandar, (2015); Kurnala et al, (2018); Marina et al, (2022); Paulus, (2022) the EOQ method can determine the right ordering time for coffee business actors so that they can save raw material inventory costs by determining the optimum order quantity that can be made by business actors. According to (Indiarestu, 2016;Rahmawati et al, 2022) the optimum ordering quantity of raw materials using the EOQ method is higher than using conventional methods by business actors.…”

“…SME Sido Luhur meets the assumptions of the EOQ method so that it can calculate the optimum order that can be made by SME Sido Luhur. EOQ works with optimizing the ordering of raw material supplies in a business so as to Available online at HABITAT website: http://www.habitat.ub.ac.id ISSN: 0853-5167 (p); 2338-2007 (e) minimize raw material inventory costs (Kurnala et al, 2018). Optimum ordering quantity of robusta coffee beans (Q*), as follows: 6) shows that the optimum order quantity that can be made by SME SL when using the EOQ method is 2.482 kg each time an order with a total inventory cost (7) of IDR 6.115.358 for SME SL when using the EOQ method.…”