Implementation of the Use of a Hospital Management Information System to Improve the Quality of Services in the Bumi Panua Pohuwato Regional Public Hospital

Abstract

This research aims to determine the implementation and factors that hinder the implementation of the use of the Hospital Management Information System in improving the quality of service at the Bumi Panua Pohuwato Regional General Hospital. This research uses a type of qualitative research, where researchers try to find solutions to problems by conducting in-depth interviews with respondents. The results of the research concluded that the implementation of the Hospital Management Information System had run optimally, both in terms of speed and also in improving services. Furthermore, the inhibiting factors in implementing the Hospital Management Information System, consist of human resources, use of technology, work culture, facilities, and infrastructure as well as Standard Operating Procedures for the Hospital Management Information System.