Implementation of the Strategy: Problems and Solutions

Yashin, N.S.; Andreeva, T.A.; Serebrjakov, A.V.; Bagautdinova, N. G.

doi:10.5901/mjss.2015.v6n1s3p475

Cited by 5 publications

(4 citation statements)

References 2 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The analysis of papers in this subject area has shown the interest of the scientific community in the study of personal risks of interested parties in products in order to anticipate their expectations and ensure the competitiveness of the enterprise [2][3][4][5][6][7][8][9][10]. In this regard, it may be promising to study the personal risks of consumers, which are considered within this study as problems, threats, errors, damage, etc., i.e.…”

Section: Methodsmentioning

confidence: 99%

“…Scientific studies of the nature of consumer requirements for products have revealed their heterogeneity and differentiation [1,2]. At the same time, risk-based approach in accordance with international standards ISO 9000:2015 provides that ensuring and anticipating consumer expectations from products of an enterprise means the study of personal risks of interested parties, which reduces the level of uncertainty in understanding the degree of the product value from the consumer's point of view.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Ensuring Consumer Satisfaction of Products in the Quality System of the Enterprise Based on the Application of the “Consumer's Risks” method

et al. 2021

View full text Add to dashboard Cite

The paper deals with the basics of ensuring customer satisfaction as one of the conceptual principles of the quality management system (QMS) of the enterprise, based on "Consumer's risks" method, which is a modification of the well-known "Consumer Voice" method. The paper analyzes scientific approaches to the problem under study. The paper gives ground for the prospects of studying personal risks of consumers in order to anticipate their expectations from the company's products based on the application of "Consumer's risks" method, which allows to extrapolate the risks of interested parties to the product characteristics expressed in professional terminology that is understandable for the manufacturer who can implement it. The authors propose a procedure for transferring consumer’s risks into product characteristics and a statistical justification of the priority of their implementation, which allows to balance the requirements of all interested parties. The expediency of using the developed procedure in order to ensure customer satisfaction and increase the competitiveness of the enterprise is proved.

show abstract

Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Ensuring Consumer Satisfaction of Products in the Quality System of the Enterprise Based on the Application of the “Consumer's Risks” method

et al. 2021

View full text Add to dashboard Cite

show abstract

“…The detailed comparison of the Russian project goals and the goals of foreign campaigns shows the difference in approaches: foreign campaigns are created to satisfy citizens' needs through modernization of authorities/bodies with the introduction of improved ICT; the Russian approach is directed to modernization of governmental bodies through the introduction of ICT [8]. That is, the means used in foreign strategies as the instruments are accepted as the anticipated result in the Russian policy [9].…”

Section: Research Questionsmentioning

confidence: 99%

E-government Implementation in Spain, France and Russia: Efficiency and Trust Level

et al. 2019

View full text Add to dashboard Cite

The article considers peculiarities of modern information technologies introduction including e-state management (e-government) in government bodies, local authorities and governmental structure. Certain factors, influencing citizen's intention to use the system of interaction with e-government, taking into account trust, perceived risk and political efficiency on the example of several European countries are described in the article. Attempt to compare different approaches to e-government introduction into countries, having basic differences, influencing e-government introduction, i.e. cultural and historic problem of the country, infrastructure, e-competence and development of citizens, civil servants and technical staff was made by the authors. Advantages of e-government, such as improvement of access to information and services; dropping-out of access limits to authority, improvement the quality of service and reputation; integration of institutions are revealed in the paper. The authors attempt to examine modern conditions of new information technologies introduction; determine anticipated utility of their use; obtain new data of new government services; generalize problems of anticipated risks and threats for citizens, using e-government services and contemplate ways of their prevention.

show abstract

“…Asaul (Asaul and Batrac, 2001), Ying Xie (Xie, 2011), Rumaizah Mohd Nordin (Rumaizah et al, 2012) and others (Khasanov, 2014). At the same time, in the conditions of modern realities strategy development and implementation of regional housing policy is still in the early stages of its development and does not have the support, based on an understanding of the population of the importance of this strategy for the improvement of living standards (Yashin et al, 2015;Assanova, 2015).…”

Section: Latest Research and Publications Analysismentioning

confidence: 99%