Implementation of the Balanced Scorecard in the Hotel Sector through Transformational Leadership and Empowerment

Ballester-Miquel, José Carlos; Pérez-Ruiz, Pilar; Hernandez-Gadea, Javier; Palacios‐Marqués, Daniel

doi:10.4995/muse.2017.6364

Cited by 4 publications

(5 citation statements)

References 6 publications

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“…The balanced scorecard (BSC) was developed in the 1990s; it measures a company's performance through the evaluation of financial and non-financial indicators [36]. The BSC works as a process from the internal perspectives (learning and growth and business process) to the external perspectives (customers and financial) [37].…”

Section: Introductionmentioning

confidence: 99%

Management Accounting Practices in the Hospitality Industry: A Systematic Review and Critical Approach

Campos

Santos

Gomes

et al. 2022

Tourism and Hospitality

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The hospitality industry has been making a remarkable contribution to the growth of several countries’ economies. From a business perspective, the best management accounting (MA) techniques and practices are fundamental to the success of companies. However, studies in this specific area in the hotel industry are scattered in the scientific literature in different types of documents and different languages, and with an irregular distribution throughout the years (2000–2020). To fill this gap, a thorough analysis of the global performance of management accounting practices in hospitality is crucial. This study accessed the Web of Science database in three different languages and systematized the articles to be included in this research through the PRISMA guidelines, which allowed an empirical basis for the critical approach to this topic. The greatest relevance of the study is the fact that it presents a systematic review of the literature on hotel management accounting practices, for which these results were enriched with a critical approach. The innovative character of the study focuses on evidence of the increasing implementation of some hotel management accounting practices over the years, such as some operating ratios and the USALI. In practical terms, the results of this study explain the overall performance of management accounting practices in the lodging industry and which ones are most widely used. The importance of the practices to support the decision-making of hoteliers and the challenges that they need to face in their implementation are also shown.

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Section: Introductionmentioning

confidence: 99%

Management Accounting Practices in the Hospitality Industry: A Systematic Review and Critical Approach

Campos

Santos

Gomes

et al. 2022

Tourism and Hospitality

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“…Thus, the cost of the product derives from the market price because the aim is to have a competitive product at reasonable costs. [39] Source: own construction based on Faria et al [33]; Campos et al [34]; Ballester-Miguel et al [35]; Kratz and Kroflin [36]; Baltes and Pavel [37]; Mohan [38]; Al-hosban et al [39].…”

Section: Tcmentioning

confidence: 99%

Assessing the Effects of Innovative Management Accounting Tools on Performance and Sustainability

et al. 2022

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To cope with an increasingly competitive and turbulent environment caused by economic, health, and political crises, companies need to adopt innovative management accounting tools to meet challenges, increase economic performance and ensure organizational sustainability. This paper aims to study the impact of using innovative management accounting tools on companies’ performance and sustainable approaches. We investigate the influences among the variables involved in quantitative research based on a survey of 567 senior accountants of Romanian companies. The hypotheses formulated based on the literature were tested using structural equation modeling and artificial neural network analysis. The research results show that those companies that used more intensively innovative management accounting tools performed better and had more tools at their disposal to measure and manage a sustainable approach. Innovative management accounting tools provide more and better information and ways to improve organizational performance and the vector of sustainability to cope with the uncertainty produced by the economic crisis.

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“…Cabe destacar que adoptar cualquiera de los dos estilos puede ayudar a llevar a una compañía al éxito (Araneda et al, 2016). Los líderes transformacionales inspiran confianza, respeto y admiración por parte de sus seguidores, ya que promueven la resolución de problemas al vincularse con cada colaborador o subordinado de forma individual (Ballester-Miquel et al, 2017). Los líderes transformacionales valoran el desempeño por encima de cualquier expectativa previa que tengan de un individuo (Bass y Avolio, 1994).…”

Section: Arévalo-avecillasunclassified

Los Dominios de la Personalidad y su Relación con el Estilo de Liderazgo Transformacional

et al. 2019

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ResumenSe evalúa el impacto de los dominios de la personalidad y la experiencia de trabajo en el estilo de liderazgo transformacional, entregando nuevas evidencias de la relación causal entre ambos constructos. La investigación tuvo un enfoque cuantitativo con un diseño de investigación no experimental, de corte transversal y de alcance correlacional-causal. Se realizó una encuesta a 368 profesionales que cursan programas de posgrado en Administración de Empresas en el Ecuador. El instrumento denominado Inventario Revisado de Personalidad se utilizó para medir los cinco dominios de la personalidad: (a) extraversión, (b) amabilidad, (c) escrupulosidad, (d) neuroticismo, y (e) apertura a la experiencia. Por otra parte, el Cuestionario Multifactorial de Liderazgo (MLQ) fue el instrumento utilizado para medir el estilo de liderazgo transformacional. Para el análisis de datos se utilizó análisis de correlaciones y un modelo de regresión multivariado. Los resultados muestran que los dominios extraversión y escrupulosidad fueron los más importantes en la proyección del estilo de liderazgo transformacional. AbstractThe impact of personality domains and work experience in the transformational leadership style, providing new evidence of the causal relationship between both constructs is evaluated. The research had a quantitative approach with a no-experimental design, cross-sectional and correlational-causal scope. A survey was applied to 368 professionals of several Master of Business Administration programs in Ecuador. The instrument called Revised Personality Inventory was used to measure the five domains of personality: (a) extraversion, (b) agreeableness, (c) conscientiousness, (d) neuroticism, and (e) openness to experience. On the other hand, the Multifactor Leadership Questionnaire (MLQ) was the instrument used to measure the transformational leadership style. To analyze the data correlation analysis and a multivariate regression model were used. The results highlight that extraversion and conscientiousness domains proved to be the most important in the projection of transformational leadership style.

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Implementation of the Balanced Scorecard in the Hotel Sector through Transformational Leadership and Empowerment

Cited by 4 publications

References 6 publications

Management Accounting Practices in the Hospitality Industry: A Systematic Review and Critical Approach

Management Accounting Practices in the Hospitality Industry: A Systematic Review and Critical Approach

Assessing the Effects of Innovative Management Accounting Tools on Performance and Sustainability

Los Dominios de la Personalidad y su Relación con el Estilo de Liderazgo Transformacional

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