Implementation of Patient Engagement in the Netherlands: A Stimulating Environment within a Large Academic Medical Centre

Faber, Marjan J.; Vijn, Thomas Willem; Jillissen, Marja; Grim, David C.; Kremer, J.A.M.

doi:10.12927/hcq.2018.25638

Cited by 3 publications

(5 citation statements)

References 6 publications

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“…These organizational infrastructures are not static and separate from one another. Faber et al (2018) provide an illustration of healthcare organizations as "living organisms" when it comes to the adoption, implementation and transformation of engagement practices. Their article suggests that champions and early adopters, both at the "top" and "bottom" of the organization, can support engagement initiatives that will influence the culture, engagement, infrastructure development and identity of an organization (even becoming a "marketing trademark" for the institution).…”

Section: Engagement Support Elements At the Individual Organizationamentioning

confidence: 99%

Growing a Healthy Ecosystem for Patient and Citizen Partnerships

Boivin¹,

Dumez²,

Fancott³

et al. 2018

hcq

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Patient and citizen engagement is taking root in a number of healthcare organizations. These initiatives show promising results but require a supportive environment to bring systemic and sustainable impacts. In this synthesis article, we propose an ecosystemic perspective on engagement in health, outlining key elements at the individual, organizational and systemic levels supporting reciprocal and effective relationships among all partners to provide conditions for the co-production of health and care. We argue that growing a healthy engagement ecosystem requires: (1) building local and national "hubs" to facilitate learning and capacity building across engagement domains, populations and contexts; (2) supporting reciprocal partnerships based on co-leadership; and (3) strengthening capacities for research, evaluation and co-training of all partners to support reflective engagement practices that bring about effective change. An Ecosystemic, Reciprocal Perspective on Patient and Citizen Engagement Relationships Ecosystems are communities of individuals interacting with their environment (Gurevitch et al. 2002: 522). Ecosystems are "holonic structures": they are made of entities that are a whole and a part of a larger system at the same time (e.g., atoms, cells, organisms, planet), with the levels dynamically interacting with one another (Koestler 1967: 48). In healthcare, individuals are embedded within the healthcare organizations and systems they interact with (Mella and Gazzola 2017). An ecosystemic perspective on patient and citizen engagement reminds us that healthcare, in its essence, is about relationships between people. This perspective also highlights the idea that these relationships

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Section: Engagement Support Elements At the Individual Organizationamentioning

confidence: 99%

Growing a Healthy Ecosystem for Patient and Citizen Partnerships

Boivin¹,

Dumez²,

Fancott³

et al. 2018

hcq

View full text Add to dashboard Cite

show abstract

“…Our European collaborators provide an international perspective on engagement practices (Faber et al 2018) in "Implementation of Patient Engagement in the Netherlands: A Stimulating Environment within a Large Academic Medical Centre." Marjan Faber and the team of Thomas Vijn, Marja Jillissen, David Grim and Jan Kremer from Radboud university medical center Nijmegen describe the evolution of patient and family engagement activities at a large teaching hospital in the Netherlands, one of the most successful health systems in the OECD.…”

Section: Building Organizational Capacity For Patient and Family Engamentioning

confidence: 99%

“…De même, le numéro spécial est co-édité par un patient et un clinicien-chercheur. Nos collaborateurs européens fournissent une perspective internationale des pratiques d'engagement (Faber et al 2018 (Canfield 2018) est écrit par Mme Carolyn Canfield, une patiente conseillère (patient advisor) impliquée depuis plusieurs années dans différentes initiatives d'engagement des patients et des familles au Canada. Elle est une des co-fondatrices de l'organisation en émergence Patient Advisors Network (PAN) qui réunit des patients expérimentés et impliqués à l'échelle du Canada.…”

Section: Future Outlookunclassified

A Canadian Take on the International Patient Engagement Revolution

Boivin

2018

hcq

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“…Moreover, PFP engagement in QI can be influenced by a number of factors that either foster or limit its implementation [ 10 , 22 , 23 ]. These include strategic support [ 10 , 20 , 22 , 24 ], the presence of leaders [ 16 , 23 , 25 ], the presence of formal processes [ 10 , 23 , 26 ] and financial resources [ 16 ]. According to several authors, strategic support from senior management, in terms of both vision and organizational culture, is a key factor in effective partnership [ 10 , 20 , 22 , 24 ].…”

Section: Introductionmentioning

confidence: 99%

“…The presence of leaders among the healthcare system stakeholders and PFPs at all hierarchical levels also facilitates the adoption, implementation and transformation of engagement practices [ 16 , 23 , 25 ]. It helps establish the necessary infrastructure and promote a change in attitudes and culture to one that is favorable to patient engagement.…”

Section: Introductionmentioning

confidence: 99%

Implementing the patient partnership approach to quality improvement of care and services: A multiple case study protocol

Deslauriers,

Gaboury,

Jackson

et al. 2024

PLoS ONE

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Context Patient and family partners are being increasingly engaged worldwide in processes aimed at the quality improvement (QI) of healthcare services. There is also growing interest in documenting these engagement processes within organizations to share and improve them. To support the provincial implementation of this approach, the Quebec’s ministry of health and social services published, in 2018, the “Framework for the partnership approach between patients, their families and health and social service stakeholders”. However, while this framework provides guidelines by describing each partner’s role and the ways in which patient and family partners should be engaged in QI processes, it remains unclear how these recommendations were actually used and implemented by different healthcare organizations. The aim of this paper is to present the protocol of a multiple case study that is being conducted to document how this approach was implemented in different large healthcare organizations in Quebec. This study is being conducted in partnership with a patient partner/co-researcher. Methods This qualitative multiple case study will be conducted in four large healthcare organizations in Quebec. Twelve to 15 key respondents will be recruited for each case. Data will be collected from multiple sources: 1) semi-structured individual interviews with the key respondents, 2) non-participant observations of the meetings of the QI committee engaging PFPs and 3) analysis of documents describing the implementation context, vision, structures and/or processes. The framework method will be used to conduct intracase and intercase qualitative data analysis. Discussion The multiple cases included will allow for comparisons between different ways of engaging PFPs in QI processes within an organization, the factors influencing these practices, their advantages and disadvantages, and their implementation outcomes. The conclusions drawn from this study will allow us to make recommendations regarding PFP engagement in the QI of care and services and to propose implementation examples for other organizations wishing to design and implement PFP engagement initiatives in their context in Quebec or elsewhere.

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Implementation of Patient Engagement in the Netherlands: A Stimulating Environment within a Large Academic Medical Centre

Cited by 3 publications

References 6 publications

Growing a Healthy Ecosystem for Patient and Citizen Partnerships

Growing a Healthy Ecosystem for Patient and Citizen Partnerships

A Canadian Take on the International Patient Engagement Revolution

Implementing the patient partnership approach to quality improvement of care and services: A multiple case study protocol

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